Customer Service Professional with Diverse Experience

Shanice Craine

903-***-**** ️ **************@*****.***

Longview, TX

Objective

To be gainfully employed and contribute positively to a company’s growth and success by delivering excellent service, professionalism, and dedication.

Professional Experience

S4 – Customer Service Representative

Longview, TX June 2017 – February 2022

- Delivered exceptional customer support in a high-volume call environment.

- Resolved issues related to accounts, billing, and service inquiries.

- Maintained customer satisfaction through effective communication and follow-up.

Convergys – Call Center Agent

Longview, TX June 2016 – October 2017

- Provided product information and resolved customer concerns.

- Followed standard procedures for call documentation and issue escalation.

- Met or exceeded performance targets for call quality and resolution.

Advantage Home Health – Home Health Aide

Mount Vernon, TX November 2009 – May 2014

- Assisted clients with personal care, hygiene, and mobility needs.

- Documented patient care and reported any health concerns to nursing staff.

- Maintained a safe, clean, and supportive home environment.

TCIM – Customer Service Associate

Longview, TX December 2008 – June 2009

- Responded to customer inquiries and resolved basic service issues.

- Processed account updates and service orders.

- Maintained detailed call logs and upheld customer privacy.

Education

Daingerfield High School — High School Diploma

Daingerfield, TX Graduated 2007

Skills

- Customer Service & Support

- Verbal and Written Communication

- Problem Solving

- Team Collaboration

- Data Entry & Call Documentation

- Time Management

References

Available upon request.

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