Customer Service & Administrative Support Professional

ERIN NICOLE MCKENZIE

**** ***** ***** **. ******, MD

240-***-**** • *************@*****.***

SUMMARY

A reliable and conscientious team player seeking opportunities to sharpen her skills in customer service, client relationship cultivation, and brand management. Contributes to success by communicating effectively with management and customers, and by performing highly beyond stated job descriptions.

EXPERIENCE

ULTA Beauty, Hyattsville,MD

Beauty Advisor,2024

●Cash/Card handling

●Restocking

●Retail sales

●Provide information and recommendations on our products

●Shade Matching

●Restocking/Inventory

FRIDAYS, Greenbelt,MD

HOSTESS, 2023

●Greeting Customers

●Clearing Tables

●Up-Sales

●Walking guests to their tables

●Placing and preparing “To-Go” orders

●Food Running

●Serving

ASSOCIATION OF AMERICAN MEDICAL COLLEGES, Washington DC

Document Processing Associate, May 2023- Present

Securely Retrieving and processing transcripts from applicants to be sent to their correct Institution.

●Saving documents in the appropriate files.

●Indexing

●Scanning

●Filing

●Authentication

●Email Correspondence

●Securely discarding obsolete transcripts and/or other documents

●Customer Service

●Working closely with other departments to ensure productivity

●Multitasking and time management

FOCUS SOCIAL CLUB, Washington, D.c.

Hostess, March 2023- June 2023

●Bottle Service

●Greeting Customers

●Preparing Tables

●Up-Sales

●Customer Service

●Buss tables

●Walking guests to their tables

●Food Running

INDEPENDENT CONTRACTOR, Lanham, MD

Clerical Assistant, 2020- Present

Provided staff support services and general office help to local professionals working from home during the COVID-19 outbreak

●Data entry

●Email correspondence

●Filing

●Front desk support.

●Internet research

MYSTICS PIERCING AND TATTOO, Crofton, MD

Apprentice/Receptionist, 2022-Present

●Open and Close shop

●Set up stations for artists

●Schedule appointments

●Assist artist with supplies, tattoo sizing, and customer information

●Assist customers with any questions/concerns pertaining to tattoos and appointments

●Operate register and sales

●Clean before and after appointments

●Restock and inventory

PAPERDOLLS BOUTIQUE, Doral, FL

Retail associate/ Key holder, 2021-2022

●Opening and closing store

●Operating cash register and sales

●Assisting customers with merchandise

●Restock and keeping a clean environment

INTERNATIONAL HOUSE OF PANCAKES (IHOP), Bowie, MD

Hostess/To-Go Specialist, 2020-2021

Supported all “front-of-the-house” operations and ensured customer experiences were optimized.

●Greeted customers

●Seated customers

●Answered phones and responded to customer inquiries

●Assessed special needs of customers and provided accommodations accordingly.

●Fulfilled “To Go” food orders

●Operated cash register as required

●Assisted management with administrative tasks as required.

GIANT FOOD, Lanham, MD

Cashier, 2019-2020

Served as check-out clerk and assisted with the bakery section.

●Operated cash register

●Provided direction and assistance to customers

●Managed bakery counter order fulfillment

●Decorated cakes and prepared pastries

●Re-stocked supplies and ensured pleasant displays of items.

●Assisted bakery manager with inventory reconciliations

EDUCATION

BOWIE HIGH SCHOOL, Bowie, MD

Liberal Arts Diploma, 2020

INTERESTS AND OTHER EXPERTISE

Captain of the Bowie High School Dance Ensemble (2019-2020)

Award Winning Competitive Dancer (Studio Bleu, Ashburn VA; Spotlight Studio of Dance, Millersville MD; WARR Dance Company, Forestville MD; Dance Makers Studio, Lanham MD)

Drawing

Animal Lover

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