IT Help Desk & System Administrator Specialist
Resume:
TimotheeKonde
********@*****.***
linkedin.com/in/tim& indeed.com/in/tim
SKILLS
Microsoft Suite Office, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtualization Technologies (VMware, Hyper-V), Virtual Networks, File Permissions, Windows 10, Server Installation and Configuration.Scripting: Basic Linux Scripting/Accessing and manipulating the Root and Home Folders
Tools & Software: MS Visio, MS Word, Excel, PowerPoint, Outlook, MS Access, Windows (7/8/10/11), Linux, Windows Server 2022 & Oracle.
Virtual environment: Oracle virtual box management.
Server Management: Windows Server 2022 Dashboard Navigation, Server Component and connectivity, Event Viewer logs, Manipulating Admin and Local Users, Machine update, Windows update and identifying server error codes, Network Server Features, Client-Server Architecture, etc.…
Ticketing systems: Service Now access and management
Customer Service & Management: Customer service, management, remote support
Additional Skills: Oracle Virtual box installation, Windows 11 and Linux installation inside the Virtual box, Windows server 2022 installation inside the virtual box, Desktop support, Windows error logs, HTTP Status codes, window systems navigation, Remote Desktop Connectivity.
PROJECTS
Project: Implementing a Help Desk Ticketing System (Service now Ticket) using Azure Virtual Machines
Source: github.com/timkondedmonds/Osticket and Service now
Platforms and Technology Used: Azure Virtual Machines, OsTicket, IIS and Service now
Project: Exploring Azure and Networking Concepts
Source: github.com/timkondedmonds/azure-networking
Platforms and Technology Used: Azure Virtual Machines, Network Security Groups, Wire Shark
Project: American Family Insurance (Installation workstation and printer September 2025-October 2025)
Project: HCL Verizon (Installation, home internet pc, home entertainment device, and set up new workstation November 2025 –December 2025)
EXPERIENCE
Field Support Technician November 2024 – Present
Barrister Global Network Inc (Freeland)
Respond to dispatched service tickets across Champaign, Bloomington, and Normal for hardware and software issues.(Laptop reimage, Desktop, Printer, Scanner …)
Perform on-site diagnostics and repairs for desktops, laptops, and network equipment.
Deliver end-user support by troubleshooting, resolving, and closing tickets in a timely manner.
New workstation installation and support project.
Onsite troubleshot network equipment such as switch, router and server.
Company: Toshiba Global Commerce Solution Inc April 2023 – September 2024
Title: IT Tech. Field Support
● Respond to tickets or tasks dispatched from the Oracle Software, including SR break/fix, hardware
Refresh for failures, and software installations.
● Installation and configuration of server controller DD 45, CC 67 according to standardized
Guidelines and installation set up Cisco and Avaya phone.
● Install network hardware and software components, ensuring proper connection and cabling.
● Provide technical support for self-checkout systems, addressing various hardware and software
Issues.
*Install, configure, and manage routers, switches and network racks.
*Perform structured cabling installations, including Ethernet and coaxial cable runs
* Diagnose and resolve network connectivity issues.
* Configure and install power backup solutions, for instance as UPS installation.
*Hardware installation, decommission of enterprise server and cabling.
* Troubleshoots and repair networking device, putting server in the racks, cables, power up server to external providing team support, and replace new Ram in the server.
*support old devices inventory and labeling new equipments.
Company: Apex Systems, Inc Bloomington, IL June 2022 – December 2022
Title: IT Desktop Support
● Installation and configuration of workstation update Software center uninstall Software Center
and Imaging utilizing SCCM. Provide onsite remote troubleshooting support.
● Provided remote support using remote desktop tools to assist users offsite.
● Assisted in the implementation and support of IT projects, such as system upgrades and
migrations.
Company: Benchmark Computers Inc, Urbana, IL November 2020 – June 2022
Title: Computer Technician
● Responsibility 2 Delivered technical support for a wide range of IT issues, including desktop,
Laptop, and Desktop issues.
● Assisted with the installation and configuration of hardware and software.
● Supported IT projects, including system migrations and deployments.
EDUCATION
August 2014 –May 2021 Associate in Applied Science in Computer and Network Administration.
Danville Area Community College, IL 61832
CERTIFICATIONS
Course Careers Practical Helpdesk Professional (PHDP)2023
Certificate in Hands on Helpdesk Support functions and Applications. 2025
The Linux, AWS, Devops training program at Utrains.org In progress
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