Experienced Administrative & Office Coordinator with 10+ Years

DATRICE WEST

Memphis, TN ***** 901-***-**** *********@******.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable Office Professional with over 10 years of experience in administrative support, scheduling, and customer service. Proven ability to manage multiple priorities, maintain accurate records, and support daily office operations with professionalism and discretion. Skilled in Microsoft Office, data entry, and organizational communication.

PROFESSIONAL EXPERIENCE

Patient Care Coordinator

Results Physiotherapy – Memphis, TN Jul 2025 – Present

• Manage patient scheduling, insurance verification, and prior authorizations.

• Perform daily reporting and ensure accurate documentation. Membership Coordinator

American Contract Bridge League – Horn Lake, MS Apr 2022 – May 2023

• Processed registrations, payments, and membership data.

• Provided administrative and customer support via phone and email. Senior Customer Service Manager

Digital Media Solutions – Memphis, TN Jan 2021 – Apr 2022

• Supervised and coached team members to enhance service quality.

• Resolved escalated customer concerns and tracked performance metrics. Medical Office Assistant

Methodist Medical Group – Memphis, TN Dec 2018 – Dec 2020

• Handled patient check-in/out, scheduling, and medical record maintenance.

• Verified insurance and supported clinical and administrative functions. Owner / Operator

Royalty Cleaning (Jan-Pro Franchise) – Memphis, TN Oct 2016 – Nov 2018

• Managed daily operations, payroll, client communication, and proposals.

• Maintained contracts and ensured quality control for multiple accounts. EDUCATION

Associate’s Degree

Hamilton High School – Memphis, TN

SKILLS

Administrative Support • Scheduling & Coordination • Data Entry • Customer Service • Microsoft Word, Excel, Outlook, PowerPoint • Office Management • Insurance Verification • EMR Systems • Payment Processing • Team Leadership • Recordkeeping • Time Management • Problem Solving • HIPAA Compliance

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