Multilingual Customer Service & Sales Professional

SONIA KRAMER

Boca Raton, FL ***** *************@*****.***

561-***-**** linkedin.com/in/soniakramer

PROFILE

Polished Customer Service and Sales Professional with extensive experience supporting clients, candidates, and key stakeholders in international and remote work environments. Possess a strong service mindset combined with consultative sales and relationship- building skills. Highly effective at managing high-volume interactions, understanding customer needs, resolving issues, and delivering clear, accurate information with professionalism and service excellence. Known for reliability, attention to detail, and the ability to build trust quickly over phone, email, and virtual platforms. Multilingual: Fluent in Spanish, Portuguese, Italian, & English, with working proficiency in Norwegian, enabling seamless communication with diverse, global audiences in fast-paced, remote settings. PROFESSIONAL EXPERIENCE

GLOBAL CONSULTANCY HOUSE, LLC NEW YORK, NY 2007 - PRESENT

Recruiting Researcher

Support an executive recruiting firm specializing in Property & Casualty insurance conducting research for senior-level and executive searches for underwriting, claims, actuarial, risk, compliance, brokerage, and carrier operations. Attend intake meetings to define role scope, target companies, geographic parameters, and compensation considerations, and contribute to shaping and refining search strategies.

Build and execute targeted sourcing strategies for executive searches in the Property & Casualty insurance sector, consistently identifying qualified candidates.

Conduct global talent mapping and candidate identification across the U.S., Latin America, and Europe, leveraging strong language skills to evaluate international candidates and markets.

Support recruiting initiatives, including compensation benchmarking and market analysis.

Vet and screen senior-level candidates through in-depth résumé review, online research, and initial phone interviews, identifying high-potential leaders for recruiter follow-up.

Produce salary intelligence and market analysis reports on client discussions, offer strategy, and competitive positioning.

Maintain a high-quality, up-to-date candidate database, ensuring accurate tracking of experience, compensation data, and availability. LITTLEHAMPTON LANGUAGE SCHOOL ESTORIL, PORTUGAL 2004 - 2007

Manager/Facilitator

Worked as the Manager and Facilitator for Littlehampton Language School (recognized by Ministry of Education) that teaches language classes in kindergarten’s, high schools, universities, and businesses. Held responsibility for recruiting, interviewing, and hiring foreign language teachers on one-year contracts, including candidates from Spain, Italy, Norway, Sweden, and the US.

Conducted on-site recruiting at universities in multiple countries and managed end-to-end hiring logistics to ensure consistent instructional quality and staffing coverage.

Oversaw program coordination in academic and business settings, organized and implemented international student field trips, and managed vendor relationships with international publishing firms to procure instructional materials.

Led on-site recruiting initiatives at European and U.S. universities, building a reliable pipeline of qualified foreign language instructors for annual contracts.

Negotiated the purchase of language study materials, including books and multimedia resources, with publishing firms. EDUCATION AND CERTIFICATION

Bachelor of Science Degree in Psychology, Patos of Minos College of Education Facial Specialist License, Florida Department of Business and Professional Regulation/Florida Board of Cosmetology Electrologist License, State of Florida Department of Health, Division of Medical Quality Assurance TECHNICAL PROFICIENCIES

Microsoft Office (Word, Excel, PowerPoint, and Outlook) INTERESTS

Music, reading and traveling

Contact this candidate