Reliable Remote Support Professional with Manufacturing Experience
Resume:
Maquambe Brown
Orlando, FL *****
*********.***@*****.***
Professional Summary
I am a dependable and motivated professional with a background in remote customer support, virtual assistance, and machine operation/manufacturing. I take pride in providing excellent service, following processes accurately, and being someone teams can rely on consistently. My work style is detail-oriented, adaptable, and focused on doing things the right way the first time. I am currently permanently based in Florida after relocating from California and am seeking long- term opportunities with companies that value reliability, growth, and strong work ethic. I am especially interested in roles where I can contribute immediately while continuing to learn and grow within the organization.
Outside of work, I enjoy traveling, getting to know Florida, and spending quality time with my fiancée as we settle into our new home. I value balance, consistency, and building a stable future, and I bring that same mindset into my professional life.
Authorized to work in the US for any employer
Work Experience
Installation Technician (Seasonal)
Evergreen Holiday Lighting-Orlando, FL
October 2025 to December 2025
• Installed decorative lighting systems for residential and commercial clients
• Worked directly with customers to ensure satisfaction and professional presentation
• Followed safety protocols while working at heights and handling electrical components Virtual Assistant/ Remote Technical Support
Apple-Orlando, FL
April 2021 to October 2025
• Delivered remote technical support to customers via phone and digital channels
• Resolved software, hardware, and account-related issues while meeting performance metrics
• Managed emails, reports, scheduling, and documentation as part of daily operations
• Handled confidential and financial information in compliance with privacy standards
• Participated in virtual meetings and cross-team collaboration Key Result: Maintained long-term engagement through consistent performance, reliability, and high customer satisfaction.
Injection Molding Machine Operator
CKS Packaging, Inc-Orlando, FL
April 2022 to July 2023
• Operated and monitored injection molding machines in a high-volume production environment
• Conducted quality inspections to ensure product consistency and compliance
• Performed routine machine adjustments, troubleshooting, and basic maintenance
• Documented production output and quality results
• Followed OSHA and plant safety procedures
Key Result: Trusted with independent machine operation and quality control responsibilities. Education
Biology (Bachelor of Arts (Coursework Completed))
Bakersfield College-Bakersfield, CA
April 2016 to December 2020
Upper secondary education
Skills
• OSHA-compliant work practices • Forklift & material handling
• HIPAA compliance
• Blueprint reading, dimensional measurement, and production documentation
• shift work
• phone, chat, email support
• Attention to detail
• Remote support specialist experience
• troubleshooting
• Insurance verification (basic)
• production associate
• Front desk operations
• virtual assistant
• Appointment scheduling
• Customer support - Customer support experience (3-5 years)
• remote customer support
• virtual assistance
• Hand & power tools
• CNC
• strong work ethic
• Industrial machinery
• medical records and documentation
• Manufacturing
• Care coordination
• Google Workspace
• Machine setup, basic troubleshooting, and preventive maintenance
• Blueprint reading, dimensional measurement, and production documentation
• Machine operator experience
• attendance
• Long-term reliability
• CNC machining(3- and 5- axis milling)
• Forklift
• Familiar with multi-axis milling centers used in aerospace and medical device production
• Machine setup, basic troubleshooting, and preventive maintenance
• Blueprint reading, dimensional measurement, and production documentation
• Fast learner
• Quality Control QA/QC
• reliability
• equipment monitoring
• OSHA safety
• Confidential information handling
• Injection molding
• Patient communication ( phone and in-person)
• Construction project budgeting - Largest construction project budget managed ($1-$1M)
• EHR familiarity
• patient intake and registration
• Data entry - Data entry experience (3-5 years)
• data entry, reporting and documentation
• CNC machining (3- and -5axis)
• Microsoft Office (Word, Excel, Outlook)
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
Driver's License
CPR Certification
Forklift Certification
ServSafe
Food Handler Certification
First Aid Certification
OSHA Safety Certification
OSHA 10-Hour Construction
Additional Information
Seeking full time, long term opportunities with growth potential, benefits, and optional overtime in: Remote support or operations roles
Manufacturing, production, or machine operation environments. Best way to contact: Phone/ Text or by Email
Contact this candidate