Bilingual Interpreter and Compliance Specialist

GRACE CAMPBELL

DECATUR, GA ***** 404-***-**** *********@*******.***

QUALIFICATIONS SUMMARY

BILINGUAL COMMUNICATION LEGAL COMPLIANCE DOCUMENT TRANSLATION PUBLIC ADDRESS OPERATION Highly accomplished and detail-oriented professional with extensive experience in delivering high-level language and operational support within complex and high-security environments. Adept at providing critical English-Spanish translation and interpretation services during inspections, deportations, legal proceedings, and public safety operations to support compliance with federal regulations and ensure integrity of airport protocols. Collaborative team member with a deep understanding of public policy, humanitarian relief, and socio-political systems while leveraging linguistic skills to improve access to essential services and foster inclusion. Demonstrated expertise in operating public address systems to deliver clear and timely announcements, managing Automated Passport Control Kiosks to guide passengers through customs procedures, and relaying vital information regarding flights, security updates, and tourism services. Strategic thinker with proven ability to adapt quickly in high-pressure environments, prioritize competing tasks, and collaborate across government agencies to promote safety, compliance, and service excellence in airport settings. AREAS OF EXPERTISE

English-Spanish Interpretation Records Management Passenger Assistance Regulatory Compliance Crisis De- escalation Immigration Procedures Real-time Language Support Boarding Announcements International Terminal Operations Airport Protocol Enforcement Computer Savvy Customer Service Team Collaboration PROFESSIONAL OVERVIEW

Linguist I Metlang, Metropolitan Interpreters and Translators Atlanta, GA 2014 to Present Conduct in-depth monitoring of real-time intercepts and cross-reference findings with archived intelligence to extract actionable insights, enhance investigative strategies, and support law enforcement objectives.

Converted informal, coded, and non-standard English communications into precise, grammatically sound, and professionally structured written English to ensure clarity, accuracy, and usability in formal intelligence documentation.

Supported law enforcement case development by providing mission-critical translation and transcription services, decoding English and Spanish intercepts, formatting intelligence per agency protocols, and conveying key insights. TBI Airport management (Part Time) Hartsfield Jackson Atlanta Airport 2025 to Present Facilitate effective communication for airport staff, tenants, and travelers across domestic and international terminals by providing critical English-Spanish interpretation and translation during inspections, deportations, and legal proceedings.

Ensured smooth operation of Automated Passport Control Kiosks and upheld exceptional public relations by assisting international travelers and delivering up-to-date information on airport procedures, airlines, and tourism.

Operated public address system to deliver clear and timely announcements of flight arrivals and departures, assessed and prioritized paging requests, and executed targeted broadcasts to locate individuals across concourse. Travel Field Interviewer Research Triangle Institute (RTI) Raleigh, NC 2015 to 2016 Conducted in-depth analyses of State and Federal inmate populations to identify demographic trends, behavioral patterns, and systemic factors influencing incarceration and rehabilitation outcomes. Located selected households, gained cooperation from respondents, explained study’s purpose, and built rapport to encourage voluntary participation.

Facilitated structured voluntary sessions with inmates by fostering open dialogue, encouraging personal growth, and supporting rehabilitation within secure and supportive environment. Hurricane Katrina Relief Aid U.S. Crisis Corps Little Rock, AR 2012 Maintained active coordination with FEMA to track housing placements and respond to urgent humanitarian needs, including food, medical assistance, shelter, funeral services, security issues, and escalating community unrest.

Engaged with individuals from diverse backgrounds in high-pressure environments by de-escalating tense situations, mediating conflicts, and applying cultural competence, emotional resilience, and a nonjudgmental approach. GRACE CAMPBELL

Coordinated disaster relief efforts for evacuees of Hurricanes Katrina and Rita by securing housing, job placement, and essential services in collaboration with FEMA, Red Cross, United Way, and other partner organizations. Property Manager UNICEF Panama City, Republic of Panama 2008 to 2009 Ensured accurate data collection and improved service accessibility by administering surveys and providing interpretation within local community. Streamlined program refinement by evaluating school-based outcomes, analyzing performance data, and developing case studies on livelihood and illness trends.

Promoted inclusive community engagement and program development by collaborating with Ministry of Education and partner NGOs to coordinate Healthy Girls Initiative, lead data compilation efforts, and conduct in-depth ethnic survey. Early Career

Program Coordinator Peace Villages Venezuela

Enhanced outreach and program effectiveness by overseeing key operational functions at Foundation, including volunteer record management, data maintenance, certificate issuance, and mobile education initiative for children of mine workers.

Promoted global collaboration and community integration by leading international volunteer missions to Brazil, providing essential translation support, and fostering cross-cultural engagement initiatives.

Strengthened family-centered initiatives by recruiting young adult volunteers from local families, aligning service roles with public programs, and collaborating with community stakeholders. Financial Counselor Interpreter Palmetto Richland Hospital Columbia, SC Served as primary liaison between uninsured patients and local consulates to ensure access to services and provide sensitive communication. Provided Spanish-English interpretation to support accurate communication, competent care, and effective exchange of critical health information.

Guided individuals through eligibility processes, facilitated access to critical relief resources, and ensured accurate completion of applications to deliver specialized support during disaster recovery operations. Case Manager Linkages to Learning Silver Spring, MD Developed cross-cultural youth programs to foster community connectedness and provide constructive alternatives for at- risk individuals while collaborating with local law enforcement on Safe Zone initiative to identify gang-related activity.

Responded to referrals from educators and healthcare staff by conducting home evaluations and submitting detailed assessments to agencies and partners, including YMCA to deliver targeted support to at-risk children and families.

Enhanced intervention strategies and community support by securing volunteer and job placements for probationary youth and collaborating in monthly Department of Health & Human Services meetings. EDUCATION

Bachelor of Arts in Political Science Howard University Washington, DC Associates Degree in Travel and Tourism Miami-Dade Community College Miami, FL CERTIFICATIONS & TRAINING

Peace Corps Training Federal Emergency Management Agency A+ Certification Microsoft Solutions Certified Expert Montgomery College PC Repair Training/Advanced System Selling Minolta Business System Certified ESL Tutor Miami-Dade Community College Security Clearance United States Drug Enforcement Agency COMMUNITY INVOLVEMENT

Citizens Police Academy Decatur Police Department Decatur, GA Community & Economic Development Volunteer U.S. Peace Corps Republic of Panama

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