Technical Support & Network Specialist in IT Operations

CONRAD LENNARD HAYNES

Fairfield, CA *****

*********@*****.*** / 925-***-****

SUMMARY

Dynamic technical specialist committed to remaining updated on emerging engineering tools and methodologies. Dedicated to harnessing state-of-the-art technologies for enhancing product development workflows and refining business operations. Possesses a demonstrated proficiency in network administration, computer applications, and Microsoft Networking. Experienced in scripting and technical repair, with a track record of delivering outstanding customer service and leadership. Capable problem-solver and supervisor, with a sharp focus on driving ongoing process enhancements and accomplishing organizational goals.

SKILLS

Scripting

Supervision

Technical Repair

Leadership Skills

Customer Service

Interpersonal Skills

Microsoft Networking

Problem-Solving Skills

Computer Applications

Network Administration

EXPERIENCE

Visits Entreprise Feb 2022 – Present

Desktop Support/Technical Support

Expertise in configuring and maintaining laptop workstations and modems, ensuring seamless operation and connectivity for enhanced productivity.

Strong expertise in network administration and Microsoft networking.

Skilled in iOS/Mac OS support, telephony systems, and basic Cisco networking equipment.

Proven ability to diagnose and resolve software issues, enhancing system efficiency and minimizing downtime.

Experienced in triaging support calls, providing timely solutions, and escalating issues to Level-3 support when necessary.

Demonstrated commitment to excellent customer service and effective communication with end users.

Confident that technical skills and service-oriented approach align with VIP support, asset management, and day-to-day regional business support requirements.

Laptop Workstations Modems / Topology of IT

BART (Bay Area Rapid Transit) 01/2013 – Feb 2022

Desktop Support / Network Analyst

Expertise in configuring and maintaining laptop workstations and modems, ensuring seamless operation and connectivity for enhanced productivity.

Proven track record of troubleshooting and resolving technical issues related to laptop workstations and modems, minimizing downtime and optimizing performance.

Proficient in installing, upgrading, and optimizing software applications, including Microsoft Suite and operating systems such as Windows 7 - Windows 10, to meet specific user needs and enhance functionality.

Skilled in conducting remote and onsite technical repairs for laptop workstations and modems, providing prompt and effective solutions to meet user requirements and maintain operational efficiency.

Strong commitment to delivering exceptional customer service and support, with a focus on addressing inquiries, resolving issues, and ensuring user satisfaction with laptop workstations and modem functionalities.

IT Technical Engineer / Worldwide Technical Services - Tewksburry, MA 11/2019 - 12/2021

Proficient in break-fix procedures and software optimization, adept at troubleshooting and resolving technical issues to ensure seamless functionality of systems and software applications.

Skilled in installing and configuring a wide range of software, including Microsoft Suite and various operating systems such as Windows 7 through Windows 10, ensuring compatibility and optimal performance.

Experienced in network administration, with a strong understanding of network infrastructure and protocols, enabling efficient management and optimization of network resources.

Capable of conducting both remote and onsite technical repairs, utilizing advanced troubleshooting techniques to address hardware and software issues promptly and effectively.

Committed to providing comprehensive support and training to users, offering secondary training to personnel encountering challenges with technological tools and systems, fostering a productive and empowered workforce.

Event Specialist / Crossmark and Promo Works - Chicago, IL 11/2018 - 06/2019

Proficient in organizing and executing events, ensuring compliance with California and food preparation laws by meticulously setting up tables for food distribution and overseeing food preparation processes.

Demonstrated ability to manage event logistics and operations effectively, including coordinating support staff, vendor services, and volunteers to ensure seamless event execution and guest satisfaction.

Proactively monitor event success by implementing self-designed processes and metrics, allowing for real-time assessment and adjustment to optimize event outcomes and attendee experience.

Experienced in curating event atmospheres by carefully selecting and ordering décor and materials, ensuring each event is visually appealing and aligns with the desired ambiance.

Skilled in collaboration and promotion, working closely with marketing and PR colleagues to promote special events through social calendars, maximizing event visibility and attendance.

Sales Representative / Empire Today Flooring - Hayward, CA 10/2015 - 03/2019

Proficient in providing accurate estimates to customers seeking flooring installation or replacement, demonstrating keen attention to detail and ensuring transparency in pricing.

Skilled in delivering compelling sales presentations that effectively communicate the unique benefits and features of products, driving customer interest and influencing purchasing decisions.

Experienced in building and maintaining relationships with both existing customers and prospects, adept at understanding their business needs and recommending tailored solutions to meet their requirements.

Proven track record of driving revenue growth by acquiring new customers and strategically identifying their needs, effectively matching them with relevant products and services to enhance satisfaction and loyalty.

Results-oriented sales approach focused on maximizing customer value and satisfaction, consistently achieving sales targets and contributing to the overall success of the sales team and organization.

Project Manager & Network Engineer / Bank of America Merrill Lynch - Concord, CA 06/2005 - 01/2012

Innovative Technology Solutions: Design and implement cutting-edge technology modifications and process improvements aligned with Bank of America standards to enhance product quality and operational efficiency.

Revenue Growth and Cost Reduction: Lead technology initiatives to drive revenue growth, reduce defects, errors, and operational costs, demonstrating expertise in delivering services and problem-solving.

Product Development Expertise: Spearhead beta testing and development of proprietary products for Bank of America, ensuring seamless integration and optimal performance before live implementation.

User Support and System Maintenance: Provide comprehensive support to worldwide in-house users, including installation of mini computer applications, troubleshooting, and break fixes for laptops, desktops, and tablets connected to Bank of America's Intranet network.

Script Development and Documentation: Develop scripts for testers and create run books for Call Centers to facilitate smooth adoption of new network technology, showcasing proficiency in scripting and technical documentation.

EDUCATION AND TRAINING

Bachelor of Science: Computer Science

Brooklyn College Academy - Brooklyn, NY

EDUCATION

Telephony Networking, WAN and LAN, SAS, Scripts, CISCO Routers Equipment. Certification on Microsoft Networking and Cisco networking equipment and programming. Customer service level 2 and level 3 break fixes and programming optimizing.

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