Training & Development Leader /s

Randi Weeks

***** ***** ****** ** #***, Houston, TX 77042

281-***-**** ️ **********@*****.***

Professional Summary

Dedicated and results-driven training leader with a strong background in customer service, process improvement, and team development. Proven ability to design and implement impactful training programs, mentor staff, and drive operational excellence. Seeking a leadership role in training and development where I can contribute to organizational growth and employee success.

Core Competencies

• Training & Development

• Coaching & Mentoring

• Customer Service Excellence

• Quality Control & Auditing

• Project Design & Implementation

• Insurance Verification & Billing

• Time Management & Scheduling

• Process Improvement

• Cross-Functional Collaboration

Professional Experience

New Era Life Insurance Company – Houston, TX

Developmental Trainer Aug 2020 – Present

• Designed and implemented customer service training programs to improve team performance.

• Trained staff on company policies, customer engagement, and best practices.

• Conducted audits and evaluations to ensure quality control and compliance.

• Provided coaching and mentoring to support professional development.

• Led project planning, reporting, and cross-departmental initiatives. Houston MRI & Diagnostic Imaging – Houston, TX

Personal Injury / Workers Comp. Advocate Apr 2018 – Apr 2020

• Scheduled diagnostic imaging for personal injury and workers' comp cases.

• Verified insurance coverage and coordinated with attorneys and providers.

• Maintained accurate documentation and ensured timely claims processing.

• Delivered exceptional service to patients and stakeholders. UnitedHealth Group – Houston, TX

Senior Billing Specialist Oct 2015 – Nov 2017

• Managed complex billing accounts and resolved discrepancies.

• Communicated with clients and providers to address billing issues.

• Ensured compliance with regulatory and company standards.

• Collaborated with teams to improve billing processes and efficiency. Education

Houston Community College – Education Major

Mid-America Christian University – Psychology and Ethics Major

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