Parent liaison
Resume:
CHARNEL L. CLEVELAND
** ***** *** · Rochester, NY 14624
************@*****.***
Professional Summary
Compassionate and highly trusted family-support specialist with extensive experience working across school communities, youth programs, and diverse family systems. Recognized for bringing calm, clarity, and stability to families facing challenging or sensitive situations. Builds strong relationships grounded in empathy, respect, and effective communication. Highly organized, discreet with confidential information, and skilled at coordinating resources that help students and families thrive. Adept at navigating complex circumstances, de-escalating tension, and creating a welcoming, solutions-focused environment for students, caregivers, and educators.
Professional Experience
Parent Liaison
The children’s school of Rochester #15 August 2023-present
Serve as the primary point of contact for complex family concerns, helping caregivers feel heard, supported, and grounded while coordinating appropriate interventions across school and community services.
Lead family engagement and communication strategies, mentoring new liaisons and modeling best practices that strengthen trust, transparency, and consistent follow-through.
Facilitate restorative, solution-focused conversations between families and staff, helping de-escalate tense situations and rebuild positive relationships that support student success.
Coordinate wraparound supports by partnering with counselors, social workers, and external agencies to connect families with mental health resources, crisis support, and academic assistance.
Develop and deliver workshops and outreach programs that promote caregiver confidence, social-emotional wellness, and proactive communication.
Improve family satisfaction and response times by streamlining communication systems, ensuring caregivers receive clear, accessible guidance during both routine inquiries and urgent matters.
Provide school leadership with insights on family needs and trends, helping inform early-intervention strategies and strengthen the overall school climate.
Maintain a reassuring, welcoming presence that helps families navigate challenges with dignity and stability, reinforcing the school as a safe, supportive partner in their child’s education.
Parent Liaison
Adlai E. Stevenson School #29 · August 2019 – 2023
Served as a trusted point of contact for families, offering compassionate guidance and stabilizing support during sensitive academic, behavioral, and personal challenges.
Built the school’s capacity to engage families by planning culturally responsive programs and communication systems that strengthen family-school partnerships.
Coordinated resources and community services during moments of family stress, ensuring a smooth, calm, and dignified experience for caregivers.
Facilitate conflict-resolution conversations between staff and families, helping diffuse tension and restore mutual understanding.
Lead family engagement initiatives to support improved student achievement and school climate.
Paraprofessional
Rochester City School District (Schools #8, #15, #3) · 2005 – 2019
Supported classroom teachers with academic, behavioral, and emotional needs across diverse student populations.
Provided one-to-one intervention services and served as a steady, reassuring presence for students requiring additional structure or emotional grounding.
Collaborated with Special Education teams to develop and implement IEPs and Behavior Modification Plans.
Prepared instructional materials and led small-group sessions designed to enhance social-emotional development and classroom confidence.
After-School Youth Counselor
School #8 · 2000 – 2014
Supervised students in grades K–9 in developmentally appropriate after-school and summer programs.
Created enrichment activities that supported social-emotional growth, teamwork, and self-confidence.
Designed inclusive programming that helped students with autism and learning differences integrate smoothly into group activities.
Built supportive relationships with families, often acting as a calming, stabilizing force during student behavioral or emotional challenges.
Education & Certifications
Teacher’s Assistant Certification
Rochester Educational Opportunity Center · May 2019
Associates, Liberal Arts
Monroe Community College · June 2018
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