Customer Service Specialist with Strong People Skills

D O N N A H O W A R D

dh

Fast-Paced

Customer Service Engagement

Problem solving

Organizational skills

Time Management

Active Listening

Interpersonal Skills

Emotional Intelligence

Adaptability

Microsoft Office

I am an engaging team member who is able to encourage myself and those around me to perform at a high level. Maintaining a high level of care along side with attention to detail is one of my best assets.

S K I L L S

Profile

E D U C A T I O N

Manchester High School

HIGH SCHOOL

E X P E R I E N C E

City of Manchester

2019 - 2021

CITY CLERK

Scheduling events, activities, and community engagements and working alongside vendors

Answering phone inquires and routing the calls to the appropriate department

Managing user accounts and obtaining payments

706-***-****

Jacksonville, FL 32205

***************@*****.***

1975-1979

Utilized GPS navigation tools to plan routes to ensure we stay on schedules

Transport railroad employees to and from railroad job sites Inspect the transport vehicle daily before and after shift and make sure it is prepared for the following business day 2022 - 2024

Hallcon

TRANSPORT DRIVER

Answering call in an inbound call center for individuals regarding inquiries federal student loans on behalf on the Department of Education

Obtain student loan payments and educate individuals on their interest rates, payment plans, and estimated time of payoff Making outbound calls to individuals regarding delinquent accounts and educating them on the importance of payment CUSTOMER SERVICE REPRESENTATIVE

Maximus

2024 - Present