IT Director Security, Cloud & Global Ops

William Saunders

Morrisville NC ***** 919-***-**** ****.*******@*****.***

SUMMARY

IT Director with over 15 years leading infrastructure and cybersecurity operations for government and enterprise environments. Expertise in overseeing 24/7 security operations centers, incident response, threat hunting, and vulnerability management using SIEM, EDR, and automation. Skilled in secure-by-design cloud architecture and driving AI-enabled tooling, with a proven track record of rebuilding resilient infrastructures and securing grant funding. Seeking to lead SOC teams to ensure robust defense and compliance. WORK EXPERIENCE

Cowlitz Indian Tribe Apr 2023 - Present

IT Director Longview, United States

•Assessed and developed a comprehensive strategy to rebuild the current technical infrastructure to a steady state.

•Executed a complete infrastructure overhaul, incorporating cybersecurity principles and security technologies.

•Authored and secured a government grant to acquire essential equipment and applications for project initiation and completion.

•Ensured adherence to Service Level Agreements (SLAs) by coordinating with vendors and implementing a service-oriented approach.

•Projected multi-year infrastructure budget forecasts and managed budget allocations.

•Designed and implemented advanced capacity planning strategies.

•Migrated the network from the Google platform to a multi-cloud O365 MPLS network infrastructure.

•Installed, configured, and supported ServiceNow to automate business workflows.

•Implemented MS Copilot to enhance operational efficiency. Tactical Air Support Mar 2020 - Mar 2023

Chief Information Officer Reno, United States

• Directed nationwide network operations encompassing cybersecurity deterrence, incident response, and compliance protocols.

• Executed the migration from a Google platform to an Azure O365 cloud computing environment.

• Implemented the government computing cloud environment (GCC-High) using security technologies and managed cybersecurity maturity model certification level 2 in compliance with NIST 800-171.

• Deployed and supported ServiceNow to optimize and streamline business processes.

• Migrated the Citrix network to MPLS with SD-WAN redundancy for enhanced reliability. KBS Realty Advisors Feb 2019 - Dec 2019

VP Infrastructure & Tech Ops Newport Beach, United States

• Reengineered and enhanced the nationwide MPLS network with SD-WAN redundancy, successfully connecting three regional sites.

• Oversaw infrastructure forecasting and strategic planning.

• Managed full hiring and termination processes within the team.

• Executed capacity planning initiatives effectively.

• Instituted a triple-layer security framework utilizing Cisco AMP/firepower and AlienVault to ensure compliance with FINRA, SOX, and NIST regulations.

• Achieved notable success as a senior consultant with Accenture.

• Implemented security training initiatives for employees to combat phishing attacks.

• Additionally, instituted multi-factor authentication and RingCentral phone systems.

• Configured and deployed ServiceNow to improve operational workflows. Global Brands Group May 2014 - Jan 2019

IT Director Greensboro, United States

• Developed and executed a strategic plan to establish a highly efficient and scalable Information Technology and Business Systems department to support organizational objectives.

• Managed an environment serving 65,000 end-users, overseeing daily workload distribution, prioritization, scheduling, and communi- cation across three continents.

• Oversaw the deployment of Core Build monitoring equipment (Big IP and BMC Performance Manager for servers) while coordinating multiple deployments.

• Managed VMware 6.7, View and Horizon 7.5, NSX 6.3.2, Cisco Nexus 7-9000 core switches, 3850 switches, 4K-series routers, and Palo Alto firewalls.

• Successfully implemented O365 via Azure throughout the organization.

• Deployed ServiceNow to facilitate streamlined business processes.

• Leveraged AWS for Infrastructure as a Service (IAAS) while fostering relationships with third-party vendors.

• Ensured compliance with the adopted Change Management program for controlled implementations of new systems or network devices.

• Oversaw the IT Service Management (ITSM) process, including incident, major incident, problem, asset, and change management.

• Transitioned 400,000 endpoints onto System Center Configuration Manager globally for the finance industry.

• Ensured the timely completion of milestones on an aggressive schedule. DeVry University

BS., Computer Information System

s

SKILLS

• Collaborated with Verizon to establish MPLS hubs in New York and Chicago, providing digital telephony services to 65,000 retail stores nationally and internationally.

• Documented and communicated project risks during Development (DEV), User Acceptance Testing (UAT), and production rollout phases.

• Modeled the financial impact of Core Build services.

• Managed monitoring of Core Build Partners across junior to senior levels.

• Oversaw the corporate event monitoring program, continually enhancing processes.

• Demonstrated an unwavering commitment to personal and professional ethics and integrity. Southern Maryland Electric Cooperative Jan 2012 - May 2014 IT Infrastructure Director Hughesville, United States

• Directed and oversaw the implementation and optimization of Business Systems, including Customer Relationship Management Systems, Customer Service Ticketing Systems, and Accounting Systems.

• Managed Data Center and Infrastructure operations.

• Upgraded NOC core switches, replacing 6905s with Nexus 7000 to support layer 3/layer 2 functionalities, alongside a Verizon MPLS implementation to enhance a 500-seat Call Center.

• Upgraded wiring closets with Cisco 3850 switches to boost wireless capabilities throughout the organization.

• Successfully implemented O365 via Azure on an enterprise level.

• Led a team responsible for the design, implementation, and Tier 3 engineering support for monitoring solutions.

• Utilized the BMC Patrol monitoring suite to ensure high availability for applications and infrastructure.

• Configured and managed ESX/VMWare virtual server and Cisco UCS server environments.

• Directed both strategic and tactical activities of the IT function for SMECO.

• Redesigned the data center to improve operational efficiency.

• Managed the integration of multiple disciplines within the IT function through experienced professional employees.

• Worked extensively with the VMware vSphere virtualization platform, including vMotion, HA, DRS, Storage DRS, design, imple- mentation, data migration, performance monitoring, capacity management, and troubleshooting.

• Oversaw people management responsibilities, including annual reviews, training, development, and mentoring of the team, which consisted of MCSE'S, CCNA, and CCNP professionals.

• Engaged with the EMC VNX platform, including FAST Cache, Storage Pools, and Power Path for optimal design, implementation, data migration, performance monitoring, capacity management, and troubleshooting.

• Procured and configured Nexus 5 and 7000 core switches to enhance production and disaster recovery capabilities for seamless redundancy.

• Upgraded VMware clusters from version 4.5 to 5.5 while consolidating 12 Dell rack servers into 2 Cisco UCS Servers.

• Provisioned EMC VNX 5500 Storage Array and utilized Veeam for VM environment backups.

• Responsible for vendor management and relationship maintenance. EDUCATION

1990 - 1993

• Certifications & Standards: ITIL, PMP, CCNP, MCSE, CISM, CISSP

• Network Technologies: Cisco, Nexus, 9K/7K/5K/2K, IOS/IOS-XR/IOS-XE, Cisco UCS, B/C Series, Catalyst 6506/4506/3850/3750/, 2960 Switches, 1821/1841/2821/2925/3660/3925 ISR and ASR 9006 Routers, Arista 7100S, F5 3600/1500

(BIG-IP LTM), Juniper JunOS ex3200/4200 and SRX240/3400, Palo Alto PA- 5050/4020/3020/820/500/220/VM300, Cisco ASA 5520/5505/5525-x, Juniper SRX, Aruba Controller/AirWave/AP105/CPPM, Cisco Controller/WCS/AP1300, Meraki, SD-WAN, MPLS, DMVPN, PPP, HDLC, HSRP, VRRP, EIGRP, OSPF, BGP, LACP, STP, RSTP, MSTP, Ethernet, VLAN, SPAN/RSPAN, Fabric path, VPC, VPC+, IPsec, VPN

• Protocols & Services: TCP/IP, IPv6, Active Directory, RADIUS, Directory/DNS/DHCP/FTP, TACACS+, SNMP, Syslog

• Security Technologies: Firewall, IDS/IPS, Cisco ACS/PI, Solar Winds NPM/NCM/NTA, Wireshark, Cybersecurity Principles, Incident Response

• Cloud & Virtualization: VMware ESXI, vCenter, VShield, VMotion, dvSwitch, KVM/Virtual Manager, AWS, Azure, Rackspace, Azure Management Studio, Azure CLI for SQL database power shell management, Multi-cloud Environment

• Tools & Platforms: Windows, Windows Server 2000/2003/2008/2012/2016, Exchange, SharePoint, O365, Linux (Ubuntu and Centos), EMC, Commvault, NAS, SAN, Veem, Veritas, ServiceNow, Technical Infrastructure

• Soft Skills & Management: collaboration, teamwork, leadership, motivating cross-functional teams, vendor management, relation- ship, Budget Management, Service-oriented Approach CERTIFICATES

• Certified PMP

• IBM Global Services

• Computer Information Security Manager (CISM)

• Quick Start Technologies

• Microsoft Certified System Engineer (MCSE)

• Microsoft

• Certified ITIL v4 Expert

• Pink Elephant

• Cisco Certified Network Professional (CCNP) 2029

• Cisco

• Certified Information Systems Security Professional (CISSP) 2028

• CISSP

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