Experienced Customer Service Representative Resume

Celestine McFadden

Call Center Customer Service Rep

Charlotte, NC

*********************@***********.***

+1-843-***-****

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

CARE STRENGTH:

• Energetic work attitude

• Customer service

• Telecommunication skills

• Courteous demeanor

Willing to relocate: Anywhere

Work Experience

Customer Retention Specialist

Charter Communictions - Charlotte, NC

November 2021 to August 2023

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

CARE STRENGTH:

• Energetic work attitude

• Customer service

• Telecommunication skills

• Courteous demeanor

Construction Laborer

LEGACY Retail Services - Cherry Hill, NJ

January 2013 to February 2021

Remodeling Dollar General

Call Center Customer Service Rep

SYKES ENTERPRISE - Kingstree, SC

January 2011 to January 2012

Provided customer service for an average of 60 calls per day; answering customer inquiries, solving problems, and providing new product information. Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Receptionist

HELEN'S RECYCLING - Kingstree, SC

October 2009 to January 2011

Earned management trust by serving as key holder, responsibly opening and closing shop, greeted customers entering the shop to ascertain what each customer wanted or needed. Worked as a team member, performing cashier duties, product assistance, and cleaning while providing excellent customer service. Directed calls to the appropriate individuals and departments. Material Handler

Picking - Charlotte, NC

April 2003 to April 2008

packing, operated wally riders, also regular push/pull pallet jacks load/upload 360 products per pallet. Worked as a team member overtime, including evenings and weekends. Scanning: (scan every product that came through a certain line that I was assigned to.) labeled outgoing orders, processed work orders and prioritized jobs.

Picker/Packer

Adecco - Charlotte, NC

February 2001 to March 2003

Picker/Packer

Managed work with little supervision. Unloaded incoming inventory and placed products onto shelves. Counted and verified orders picked to packed, received, and restocked products with stock picker. Notified supervisors of faulty operations and defective materials. Ensure accuracy. Education

Diploma

Kingstree Senior High School - Kingstree, SC

1998 to 2002

Skills

• Forklift

• Warehouse experience

• Construction

• Market Research

• Telecommunication

• Cold Calling

• Pallet Jack

• Computer Networking

• Branding

• Technical Support

• Management

• Remodeling

Additional Information

KEYWORDS

HS diploma, call center environment, customer service, phone skills, outbound calls, customer requests, Internet, product knowledge, telecommunications, market research.

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