Senior ServiceNow Architect - Platform Scalability & Integrations

Finn Asgar

ServiceNow Senior Developer & Solution Architect Platform

Scalability, Complex Integrations, and Automation

Miami Dade, FL 33112 305-***-**** ************@*****.*** Professional Summary

ServiceNow Senior Developer & Solution Architect with 12+ years of experience in designing, developing, and architecting enterprise-grade ServiceNow solutions. Expertise in platform scalability, complex integrations, and workflow automation across ITSM, ITOM, HRSD, and custom applications. Skilled in leading end-to-end implementations, optimizing performance, and delivering secure, scalable architectures aligned with business objectives. Adept at collaborating with stakeholders, mentoring technical teams, and driving digital transformation. Recognized for strong problem-solving, technical leadership, and translating business requirements into future-ready platforms.

Core Skills

ServiceNow Development & Architecture

Scoped Apps, Custom Modules, Platform Scalability

ITSM, ITOM, HRSD, CSM Modules

Workflow Automation & Orchestration

Integrations & APIs

REST & SOAP Web Services, MID Server Integrations

Third-Party Integrations (Jira, SAP, Salesforce, Azure AD)

API Design & Implementation

Platform Engineering & Customization

ServiceNow Studio & App Engine

Script Includes, Business Rules, Client Scripts

UI Policies, UI Actions, Catalog Client Scripts

Custom Tables & Data Models

Cloud & Infrastructure

ServiceNow Cloud Architecture

Platform Performance Optimization

Security & Compliance (ACLs, Role-Based Access)

CMDB & Discovery

Tools & Technologies

JavaScript, Glide API, AngularJS

HTML, CSS, Bootstrap for UI Customization

SQL & Data Management

Agile & DevOps (Jenkins, Git, CI/CD)

Leadership & Collaboration

End-to-End Implementation Leadership

Stakeholder Engagement & Requirement Gathering

Technical Team Mentoring & Knowledge Transfer

Cross-Functional Collaboration

Professional Experience

Senior ServiceNow Engineer HaloKinetic Oct 2022 – Present

Lead enterprise-wide ServiceNow architecture initiatives focused on scalability, automation, and integrations.

Design and implement complex workflows across ITSM, ITOM, and HRSD modules.

Drive digital transformation projects by aligning ServiceNow solutions with organizational goals.

Mentor development teams, enforce coding standards, and ensure secure, future-ready platform engineering.

Collaborate with stakeholders to deliver measurable improvements in system performance and user experience.

ServiceNow Developer Edison & Black Feb 2019 – Sep 2022

Architected and deployed enterprise ServiceNow solutions supporting ITSM, ITOM, and CSM processes.

Spearheaded complex integrations with SAP, Salesforce, Azure AD, Jira, and other third- party systems.

Enhanced platform performance through scalability design, CMDB improvements, and automation frameworks.

Partnered with business leaders to translate requirements into robust technical solutions.

Delivered multiple implementations that reduced incident resolution time by over 30%. ServiceNow Business Analyst Winklix Mar 2016 – Jan 2019

Gathered and documented business requirements for ITSM and HRSD implementations.

Translated stakeholder needs into functional specifications for development teams.

Supported the design and rollout of scalable solutions across ITSM and HRSD.

Contributed to automation frameworks and orchestrations for service delivery.

Collaborated with cross-functional teams and supported junior team members. ServiceNow Administrator Acorio Jul 2013 – Feb 2016

Managed platform administration including users, roles, ACLs, and module configuration.

Configured core ITSM modules: Incident, Problem, and Change.

Supported system upgrades, patches, and maintenance activities with minimal downtime.

Assisted with requirement gathering and documentation for ITSM initiatives. Certificates

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS)

ITIL v4 Foundation Certification

ServiceNow Certified System Administrator (CSA)

Education

Bachelor in Computer Science

Becker College

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