Remote Customer Service & Operations Specialist

Ely Rojas

Conway, SC *****

201-***-**** ️ *******@*****.***

PROFESSIONAL SUMMARY

Bilingual Customer Service and Operations professional with 20+ years of experience supporting customers, billing, inventory coordination, and logistics operations. Proven ability to manage high-volume accounts, resolve issues efficiently, supervise teams, and communicate effectively with diverse customers. Seeking a remote customer service or operations support role (non-sales).

CORE SKILLS

Customer Service (Phone, Email, Portal Support)

Billing, Invoicing & Credit Processing

Inventory Management & Order Processing

EDI & Non-EDI Shipping

Issue Resolution & Customer Follow-Up

Team Supervision & Training

Bilingual: English & Spanish

MS Word, Excel, PowerPoint, Google Docs

Zoom, Dropbox, Internet Applications

Systems & Tools:

Oracle, OMS, IRMS, WMS, Exenta, EZ Label, Zebra ZT410 & 105SL, UCC-128 Labeling

PROFESSIONAL EXPERIENCE

United Legwear — Edison, NJ

Customer Service / Shipping & Receiving 2020 – 2025

Served as primary customer service contact for 30+ customer accounts

Routed and managed orders through customer portals

Handled customer follow-ups and issue resolution

Adjusted inventory and resolved discrepancies for assigned accounts

Managed billing and invoicing for 3 warehouse locations

Coordinated with carriers to resolve missed or delayed pickups

Supervised 6 employees in the shipping office

Supported both EDI and non-EDI customers

Stretch-O-Rama — Avenel, NJ

Receiving / Import & Shipping Specialist 2005 – 2019

Received import containers and processed inventory entries

Maintained locator system and inventory accuracy in Oracle

Managed billing for 9 warehouse locations across East & West Coast

Resolved issues with manufacturers, imports, and customer orders

Assisted with daily manpower planning for warehouse operations

Supervised 25 employees in receiving department

Supported order entry, allocation, and shipping

Created ASN documentation for major clients (Amazon, Walmart, Zulily, BCF)

Shipped EDI and non-EDI customer orders

Dotcom Distribution — Edison, NJ

Operations / Order Processing Supervisor 2000 – 2005

Supervised 5 employees in order allocation and credit processing

Customized invoices and packing slips per customer requirements

Created daily order status reports for customers

Worked closely with MIS team to improve system processes

Created new warehouse locations in IRMS

Designed UCC-128 labels for special accounts

Managed UPS, FedEx, and DHL manifests

Reduced office supply costs by $20,000 annually

Helped reduce shipping costs by hundreds of thousands per year

Goodtimes Home Video — Bayonne, NJ

Warehouse / Office Supervisor 1994 – 2000

Supervised 20+ employees in production operations

Ensured quality and quantity control for customer orders

Coordinated labeling, inventory control, and special customer requirements

Addressed and resolved production-related issues

Saint Peter’s Prep — Jersey City, NJ

Banquet Organizer 1991 – 1995

Coordinated special events, food orders, and setup

Prepared quotes for events and assisted with food preparation

Provided personalized service for special guests

EDUCATION

High School Diploma (or equivalent)

REFERENCES

Available upon request

Contact this candidate