Customer Service & Accounting All-Around Professional

Colleen Coussinat

South San Francisco, CA ️ **********@*****.*** ️ 415-***-**** LinkedIn:

(28) Colleen Coussinat LinkedIn

Customer Service & Client Support Professional

Dedicated solution-oriented professional with 25+ years of experience delivering exceptional customer experiences across fitness, hospitality, education, and retail environments. Skilled at building rapport with diverse clients, resolving issues with empathy and professionalism, and communicating clearly in high-pressure situations. Adept at handling inquiries via phone, email, and chat; troubleshooting problems; and maintaining detailed, accurate records. Known for balancing patience with efficiency, collaborating with teams to improve processes, and consistently driving customer satisfaction and loyalty. Proficient with Microsoft Office and adaptable to new systems and technologies.

Core Skills

• Leadership & Team Development

• Customer Service Excellence

• Store Operations & Compliance

• Inventory Management & Merchandising

• Scheduling & Labor Cost Control

• Training, Coaching & Mentorship

• Conflict Resolution & Employee Relations

• Budget Oversight & P&L Support

• Strong Communication & Organizational Skills

Professional Experience

Instructional Support Specialist

South San Francisco Unified School District 2023 – Present

• Support classroom operations for moderate-to-severe needs program, maintaining safety, compliance, and a positive learning environment.

• Collaborate with lead educators to develop structure, manage scheduling, and monitor resources effectively.

• Provide guidance, mentorship, and coaching to students, applying strong communication and interpersonal skills.

• Recognized for patience, high energy, and ability to adapt quickly to dynamic needs.

Fitness Instructor / Team Lead

Various Fitness Centers & Studios 2010 – 2020

• Led high-energy group fitness classes with up to 40+ participants, creating enthusiastic, customer-focused experiences.

• Trained and mentored new instructors, ensuring consistency in class execution and alignment with company values.

• Oversaw studio operations including scheduling, equipment safety, merchandising of branded products, and customer engagement.

• Built strong client relationships, driving retention and membership sales.

Restaurant & Hospitality Management

Independent Restaurants, NY & CA 2005 – 2023

• Supervised daily operations including staffing, inventory, safety, and customer service.

• Trained, coached, and managed team members to deliver consistent service excellence and reduce turnover.

• Monitored labor costs, purchases, and scheduling to maintain profitability and compliance with budgets.

• Addressed customer concerns directly, resolving issues with professionalism and care.

• Supported marketing efforts through merchandising, upselling, and customer engagement strategies.

Education & Certifications

●[In Progress] Group Fitness Certification Renewal – 2026

●[In Progress] Associate's Degree ~ Southern New Hampshire University

Additional Highlights

• Experience creating wellness and empowerment programs for adults, showcasing ability to align with company values and customer philosophy.

• Strong community engagement background, with a proven passion for mentorship and service.

Contact this candidate