Bilingual Customer Service Specialist with 2+ Years
Resume:
Antonio De Jesus-Quinones
Davenport, FL
*******************@*****.***
Bilingual: English & Spanish Authorized to work in the U.S.
Professional Summary
Customer-focused and bilingual Customer Service Professional with 2+ years of experience supporting customers via phone, email, and in-person interactions. Skilled in handling high call volumes, resolving customer issues efficiently, maintaining accurate records, and providing clear communication in both English and Spanish. Highly organized, tech-savvy, and well-suited for remote call center, live chat, and email support roles.
Core Skills
• Call Center & Remote Customer Support
• Inbound & Outbound Calls
• Live Chat & Email Support
• Customer Issue Resolution & De-escalation
• CRM & Computer Systems
• Data Entry & Record Keeping
• Time Management & Multitasking
• Written & Verbal Communication
• Bilingual Support (English & Spanish)
• Microsoft Office & Email Platforms
Professional Experience
Front Desk Receptionist / Office Assistant
CTDI – Florida January 2025 – Present
• Handle inbound phone calls from customers and vendors, addressing inquiries and resolving merchandise issues professionally
• Communicate clearly via phone and email to provide accurate information and updates
• Maintain detailed records, generate reports, and organize documentation digitally and in print
• Perform data entry, calculations, and chart creation to support daily operations
• Demonstrate strong multitasking skills in a fast-paced environment
Warehouse Material Handler (Customer & Operations Support)
CTDI Communications Test Design – Davenport, FL November 2022 – Present
• Support operations using computer systems to track inventory, troubleshoot issues, and maintain accuracy
• Selected as provisional Section Lead for 4 months, assisting team members and helping meet daily productivity goals
• Collaborate with supervisors and coworkers to resolve workflow issues efficiently
• Demonstrated reliability, leadership, and problem-solving skills in a high-volume environment
Beauty Advisor / Customer Service Associate
Ulta Beauty – Davenport, FL January 2022 – May 2022
• Provided customer service at checkout, on the sales floor, and over the phone
• Assisted customers with product recommendations, online orders, and loyalty program enrollment
• Handled customer concerns professionally to ensure positive experiences
• Promoted store programs while maintaining accuracy and efficiency
Education
Medical Assisting – Training Program
Florida Technical College – Kissimmee, FL
April 2023 – August 2023
High School Diploma
Ridge Community High School – Davenport, FL
May 2022
Certifications & Awards
• Citizenship Award & $500 Scholarship – January 2021
Awarded for exceptional community involvement, leadership, and service
• Valid Driver’s License
Additional Information
• Languages: Fluent in English and Spanish (spoken & written)
• Strong computer proficiency with 6+ years of experience
• Comfortable working independently and meeting performance goals
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