Dynamic, Multisector Customer Service Professional

Zachary Carlson

Objective

I am comfortable meeting and communicating with new people as well as adapting to new situations and cultures. I can perform well in a time pressured environment as well as being goal oriented and managing time very well. I don’t allow challenges to intimidate me, rather I see them as a chance to grow and strengthen my knowledge. EXPERIENCE

24-7 In Touch (Nike)

Customer Service Representative

January 2022 - January 2023

● Placed and Tracked orders for clients.

● Provided assistance with complaints and general inquiries.

● Set and worked on personal metrics weekly for agent call scores. Care.com (AS NEEDED)-PART TIME

Private Sitter

June 2014 – March 2021

● Prepared and cooked meals for children

● Corrected behavioral abnormalities

● Kept up daily routine and children’s health

● Provided transportation to school and extracurricular activities Landscaping/Customer Service, Customer’s Household -Private Contract November 2018 - February 2019

● Supervised and maintained a high-performance rate

● Use a plethora of tools and machines to clean yard

● Cleaned grills, pavement, fences and house walls House Restoration, Buckeye -House Restoration

October 2016 – November 2018

● Scrubbed walls and floors that had biohazards

● Removed old carpets and fixed broken windows

● Conducted janitorial duties

Skills

Customer Service, House Restoration, Child Sitting, Janitorial Duties, Landscaping, Organizing, Agriculture/Gardening, Native in English, Moderate Spanish

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