Team Leader with Customer Service Expertise

Anahi Valenzuela

**** ****** *** **, ** Paso, Tex 915-***-**** *****************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced in great customer service. Great at multi-tasking and who excels at training and coaching. Sales professional 1 year of experience in B2B and consultative selling. Retail/ customer services sales, customer satisfaction, daily sales target and product knowledge.

Experience

SENIOR ADVOCATE CLIENT ALORICA FEBRUARY 2023 – NOVEMBER 2025

·Train and coach over 24 staff members on customer service skills

·Inspire staff to perform and recruit overtime

·Train agent on new material provided.

·Develop future leaders

·Addressing and resolving customers complaints/escalations in a professional and courteous manner.

·Adhering to bank policies and government regulations

·Handle customers account inquiries.

COACH ALORICA AUGUST 2022 – FEBRUARY 2023

·In charge of training a group of 30-40 people on how to take call and product knowledge.

·Engage in coaching opportunities in customer service and project related.

·Retain staff members through out training.

CASHIER/ SHIFT MANAGER MCDONALD’S APRIL 2016- NOVEMBER 2019

Count money and make deposits

Lead each shift by delegating tasks, duties and following up with all team members.

Manage a group of 10-12 employees on a daily shift.

Provide great customer services and ensure all customers feel welcome.

Trained new team members on company processes and procedures.

Met company sales and goals.

Counted cash drawers and coordinated change orders for employees.

Education

HIGH SCHOOL DIPLOMA

Bel air 2011-2014

Skills & Abilities

·Proficient in Spanish

·Proficient in Microsoft word, excel, power point

·Excellent interpersonal and communication skills

·Multitasker

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