Bilingual Customer Service Specialist with Proven Sales Acumen
Resume:
Professional Services
Professional Profile
Proactive, organized, and results-
driven professional with experience in
sales, customer service, and
accounting/insurance advisory.
Skilled in bilingual communication
(English–Spanish), problem-solving,
and client relations. Proven track
record of exceeding sales targets,
optimizing workflows, and delivering
exceptional customer experiences.
Strong collaborator who works
effectively independently or in teams,
committed to continuous learning
and professional growth. Reliable,
punctual, and dedicated to achieving
all goals.
EDUCATION
Ana Quijada
***********@******.***
Phoenix, Arizona, 85037
Universidad Del Valle de
Mexico
High School 2018
CONTACT
R Refinishing and Cleaning Services LLC
Management 2022–2025
Optimized team schedules and operations for maximum efficiency.
Managed payroll and client payments with precision. Ensured top-quality cleaning through audits and inspections. Maintained inventory, keeping teams fully equipped. Implemented SOPs to boost consistency and workflow. MYLVS HAIR Fashion square Mall
Sales Representative 2019–2022
Consistently exceeded sales targets through
proactive engagement and upselling.
Created organized, visually appealing store
environments to boost sales.
Resolved customer concerns professionally,
fostering strong client relationships.
Bilingual Customer Service Representative 2016–2019 Managed inbound/outbound customer communications
in English and Spanish.
Delivered accurate solutions for orders, payments, returns, and troubleshooting.
Escalated complex issues to ensure prompt resolution. Collaborated with teams to enhance customer
satisfaction.
Vincco Contact Center
Accounting & Insurance Advisor (Present)
Managed full-cycle accounting in QuickBooks, including bookkeeping, A/P, A/R, invoicing, reconciliations, and financial reporting.
Oversaw insurance operations in EZLynx, handling policy management, commissions, renewals, endorsements, and carrier communications to ensure compliance.
Prepared and analyzed monthly, quarterly, and annual financial reports, maintaining accuracy and adherence to accounting standards.
Streamlined integrations between accounting and insurance systems to improve efficiency, accuracy, and reporting.
Provided high-level customer service to business owners and executives, delivering clear insights, prompt resolutions, and detail- oriented support for large organizations.
BVA Business Management
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