Account Manager and Data-Solutions Specialist

Katelyn Qualls

**** **

nd

Street E • Bradenton, FL 34203

CELL: 479-***-**** • EMAIL: **************@*****.*** EDUCATION

University of Arkansas - Fort Smith

● Associates of Science in Professional Studies (ASPS-OL)

● Major: Organizational Leadership Minor: Early Childhood Education

● GPA: 3.52

EXPERIENCE

Life Shield May 2023 to Present

Account Manager

• Manage a portfolio of client accounts, act as primary contact for clients, addressing and resolving inquiries or issues, and foster long-term relationships with clients.

• Monitor sales performance metrics, prepare reports, and provide regular updates to management.

• Work with internal and external teams to identify new business opportunities and align client needs with company offerings.

Genpact- Wells Fargo August 2021 to May 2023

Sales & Data Entry Analyst

• Educate customers on products/services to identify solutions that best fit their needs, driving customer satisfaction and retention.

• Prepare source data for entry by compiling and sorting information.

• Provide excellent customer service during fast paced, high volume communications Pinnacle In-Home Senior Care May 2019 to August 2021 Certified Nursing Assistant

● Assisted clients with daily hygiene activities, basic mobility and rehabilitation exercises

● Monitor and record clients' vitals and administer medications

● Collaborate with a team to set and accomplish goals for clients Sykes Enterprises, Fort Smith, AR January 2017 to March 2019 Fraud Investigation Agent

• Maintain databases by entering new, updated customer and account information.

• Handled inbound/outbound communications with professionalism and empathy, building customer relationships.

• Collaborated with team members and supervisors to achieve sales targets and uphold company standards for quality and service.

HONORS AND ACTIVITIES

● 130 college-credit hours completed in Marketing, Management, Finance, HR and Education

● Participated in a UAFS/Buckle Internship program 2016

● Collaborated and assisted a Non-Profit(Van Buren Original) with marketing research, 2017

Contact this candidate