Administrative Support Specialist resume header

Antwon Wood

**** ******** **, ******* **., *****

******.******@*****.***

M: 404-***-****

PROFESSIONAL SUMMARY

Expert in: Staff Support ~ Policy Interpretation ~Administrative

Versatile, high-energy professional who supports and enhances various industry initiatives by driving results and contributing to team efforts by accomplishing established goals. Keen ability to partner with multiple departments to understand business objectives and identify corresponding needs. Proven capability to identify training needs and provide information concerning training approaches. Provides policy interpretation and ensures accurate and consistent application of all organization policies and procedures per federal and state laws.

CORE COMPETENCIES

Change Management Team Leadership Performance Optimization Remote Hosting Patient Care Applications Project Management Workflow Process Management Database Development

PROFESSIONAL EXPERIENCE

September 2021 to December 30, 2022

Atlanta, Ga

Apple One/Tidal Basin

Our Florida Disaster Relief Project

Account Manager

•I have streamlined the process of getting applicants approved for the needed relief.

•Fraud investigations, searching out fraudulent applications, and dealing with them accordingly

•Complaints department, where I listened to and followed up on applicant complaints.

•Special Case Management, confirming whether or not an applicant has received duplicate payments from other state programs.

May 2017 to March 2021 Peachtree City, GA

Kindred

Patient Service Coordinator

•Coordinate and complete organizational and management tasks that support the efforts of various projects and events.

•Communicate with clients or employers about projects or event campaign expectations and goals.

•Train Health professionals who manage patients about any health conditions and develop a plan to address their personal health care needs.

November 2016 to May 2017 Peachtree City, GA Kindred

Home Intake Coordinator

•Met with patients and family members to inform and educate them.

•Connect with new patients via phone and email.

•Communicate with nurses and physicians to manage patient placements.

•Handle inbound calls from patients, vendors, and employees with questions.

February 2016- November 2016

ADT Atlanta, GA

Sales Associate

•Negotiating all contracts with prospective clients.

•Determine pricing schedules for quotes, promotions, and negotiations.

•Prepare weekly and monthly reports, providing sales presentations to prospective clients.

2010 to 2015

Gentiva/Kindred Health Services Peachtree City, GA

Care Team Coordinator

•Served as the point of contact for all interactions with clinical team members, administrative associates, referral sources, and patients.

•I ensured adherence to company policies associated with record establishment, retention, maintenance, and confidentiality agreements.

•Received and entered data for new and current patients and assisted Human Resources with keeping employee records.

•Created, maintained, and updated the clinicians’ schedules according to authorizations and patient needs.

•Processed departmental payroll, distributed checks, and handled all other payroll issues.

•I maintained medical records by filing incoming documents daily and kept a tracking system to ensure clinical records were current according to company policy and regulatory requirements.

•Partnered with clinical director to oversee patient intake, inquiries, and assess patient needs

•Assisted with the obtaining of Insurance Authorization, follow-up, and updating clerical duties (data entry, copying, filing, faxing, and word processing)

EDUCATIONAL BACKGROUND

Florida A&M University 1988-1992 B.A. in Business Administration

Chicago Vocational H.S. 1984-1988 Gradated in Music

SKILLS

Windows Office suite, All Scripts, ADP, FAMS. Over Ten years of customer service experience

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