Customer-Focused Administrative and Guest Services Professional
Resume:
JolieElize John-Baptiste
Anchorage, AK *****
*********@*****.***
Professional Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Organized Sales Administrative Assistant offering excellent planning, problem- solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Authorized to work in the US for any employer
Work Experience
Teacher Apprentice
Clare Swan Early Learning Center-Anchorage, AK
April 2023 to June 2024
Guest Service Staff Catholic
Social Services-Anchorage, AK
October 2022 to February 2023
● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
● Oversaw fast-paced front desk operations and guests' needs at busy facility.
● Took reservations over phone and through email, recording guest information in computer system and verifying details.
● Collaborated with team members to handle guest requirements from check-in through check-out.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Collected customer feedback and made process changes to exceed customer satisfaction goals. Dental Assistant
Bty Dental-Anchorage, AK
August 2021 to February 2023
● Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
● Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
● Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
● Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
● Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
● Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
● Educated patients by giving oral hygiene, plaque control and postoperative instructions.
● Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
● Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
● Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Covid Airport Greeter Capstone Clinic-Anchorage, AK July 2020 to July 2021
● Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
● Confirmed appointments, communicated with clients and updated client records.
● Resolved customer problems and complaints.
● Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Cashier Target
Anchorage, AK
July 2019 to September 2019
● Helped customers find specific products, answered questions and offered advice
● Processed returned items in accordance with store policy
● Assisted with purchases, locating items and signing up for rewards programs
● Worked closely with front-end staff to assist customers
● Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Merchandise Associate JCPenney
Anchorage, AK
March 2019 to July 2019
● Properly coordinate clothing racks and counter displays to maximize promotional effectiveness
● Organized appealing and engaging displays to capture customer interest and drive revenue growth
● Kept work areas professional, organized and clean at all times
● Communicated and coordinated execution of planogram with store management
● Greeted all store customers, offered assistance and thanked each for patronage
● Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
● Developed and maintained seasonal plans to account for different department needs. Education
High School Diploma
East High School-Anchorage, AK
August 2016 to May 2020
Upper secondary education
Skills
• Mental health services
• English
• Documentation review
• Customer support
• Chairside assisting
• Time management
• GAAP
• Computer skills
• Dental office experience
• Dental assisting
• Data entry
• Microsoft Excel
• Sales
• Early childhood education
• Phone etiquette
• Experience with children
• Windows
• Medical insurance coverage verification
• Call center
• Dental care patient education
• Microsoft Powerpoint
• Typing
• Dental receptionist
• Accounting
• Customer service
• Multi-line phone systems
• Medical administrative support
• Medical receptionist
• Microsoft Office
• Medical office experience
• Childcare
• Productivity software
• Accounting software
• Organizational skills
• Communication skills
Languages
• English
Certifications and Licenses
CPR Certification
Food Handler Certification
Coronal Polish Certificate
AED Certification
Driver's License
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