Customer Service, Cleaning, Tech Support

Carson Smith

**** ******* ******* ****, *********, FL 33578 614-***-**** ******.**.*****@*****.***

Professional Summary

Customer-focused professional with 5+ years of experience in retail, hospitality, and customer support. Proven track record of exceeding customer expectations and maintaining high standards in fast-paced environments. Seeking to contribute strong interpersonal and operational skills to a growth-oriented team.

Experience

Busch Gardens Tampa Bay — Park Ambassador April 2024 – May 2025

●• Assisted guests with directions, concerns, and park navigation, ensuring a positive experience.

●• Operated groundskeeping tools and commercial cleaning equipment safely and effectively.

●• Maintained park cleanliness and supported team with daily operational tasks.

TrueNorth Gas Station — Cashier April 2021 – October 2023

●• Handled daily cash transactions with accuracy and integrity.

●• Ensured cleanliness and presentation of the store floor.

●• Provided fast, friendly service while maintaining product inventory and displays.

Five Below — Seasonal Sales Associate December 2020 – December 2020

●• Operated cash register efficiently in a high-volume retail environment.

●• Maintained stock levels and organized merchandise displays.

●• Provided friendly and efficient service to enhance customer shopping experience.

Kroger — Courtesy Clerk November 2017 – November 2020

●• Delivered excellent customer service by assisting customers with bagging and carry-outs.

●• Maintained cleanliness and organization of front-end areas.

●• Demonstrated a proactive approach to customer engagement and satisfaction.

Education

Northwestern Michigan College, Traverse City, MI

Attended: August 2022 – December 2023

Westerville Central High School, Westerville, OH

High School Diploma, May 2019

Planned: Hillsborough Community College, Tampa, FL (Expected start: Fall 2025)

Skills

●• Customer Service: Friendly, professional interpersonal communication; Conflict resolution and customer problem solving.

●• Technical / Physical Skills: Groundskeeping (air blowers, commercial mowers); POS systems and cash handling.

●• Personal Strengths: Team collaboration; Physically resilient and adaptable.

Awards

●• Crew Nationals (2018) — Placed 11th nationally in 8-man rowing competition

Languages

●• English (Native)

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