Portfolio Management & Client Relations Specialist
Resume:
Marki Howard <************@*****.***>
Marquitta Resume 2026
Marki Howard <************@*****.***> Wed, Jan 7 at 8:48 PM To: Marquitta Howard <************@*****.***>
MARQUITTA CRUZ HOWARD
Sandy, UT 84096
************@*****.***
PROFESSIONAL SUMMARY
Dedicated and customer-focused professional with strong communication and problem- solving skills developed in high-pressure service, sales, and financial environments. Proven ability to manage client portfolios, resolve complex inquiries efficiently, and build lasting customer relationships. Experienced in virtual consultations, training, and compliance-driven processes. Seeking to transition into a new field to leverage transferable skills for improved team performance and enhanced customer satisfaction. CORE SKILLS
Bilingual: English & Spanish
Client & Account Portfolio Management
Sales Support & Account Retention
New Hire Training, Orientation & Onboarding
Customer Education & Compliance
Creative Problem Solving
Attention to Detail
Organization & Time Management
Flexibility & Adaptability
Computer & CRM Proficiency
Excellent Verbal & Written Communication
PROFESSIONAL EXPERIENCE
TRAVEL + LEISURE — Travel Portfolio Manager
Sandy, UT August 4, 2025 – Present
Conduct virtual consultations with existing timeshare owners via Zoom to review, update, and optimize travel portfolios.
Educate owners on current promotions and ownership enhancement opportunities, clearly presenting value propositions while ensuring transparency and strict legal compliance.
Successfully close upgrade and enhancement sales aligned with owners’ travel goals and usage needs.
Provide ongoing post-sale support by managing travel credits, resolving travel- related issues, and assisting with trip planning and utilization. Arivo Acceptance — Account Servicing Specialist / New Hire Collections Trainer West Valley City, UT December 1, 2022 – July 15, 2025 Managed a portfolio of assigned client accounts, assisting customers in bringing accounts current through structured payment plans and hardship assistance options. Maintained compliance with all collection regulations while delivering professional, customer-centered solutions.
Designed and facilitated onboarding and training programs for new hires, lasting one to three months based on experience level.
Prepared trainees for independent success on the collections floor through coaching, performance tracking, and mentorship.
Prestige Financial — Account Manager / Collector
Draper, UT August 15, 2018 – November 17, 2022
Managed a high-value client portfolio totaling approximately $11.4 million. Reduced delinquency and alleviated arrears by establishing trust-based, long-term customer relationships.
Negotiated payment arrangements while maintaining professionalism, accuracy, and compliance standards.
Press Talent Management — New Face Agent
Las Vegas, NV February 1, 2015 – August 1, 2018
Recruited, developed, and managed new talent for modeling and acting opportunities.
Collaborated with photographers to create professional portfolios and updated headshots.
Conducted acting classes and provided mentorship to aspiring performers. EDUCATION
Phillips Jr. College — Salt Lake City, UT
Associate of Arts (AA), Travel and Tourism
Dean’s List
West High School — Salt Lake City, UT
High School Diploma
Certificate of Appreciation, Salt Lake City International Airport Member, Spanish Club
Member, Cheerleading Club
Coach Assistant
COMMUNITY SERVICE & VOLUNTEER WORK
Volunteer, multiple women’s shelters — Salt Lake City, UT Volunteer, Pamela Atkinson Men’s Resource Center
Volunteer, Ronald McDonald House — Salt Lake City, UT PROFESSIONAL REFERENCES
Danny Howard
Jim Dotson
Jack Foard
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