Data Entry Specialist and Loan Coordinator

TYANN E. HUDSON

SPECIALTY DOCUMENT REVIEWER

**** *. *** ***** ** #331 Phoenix Arizona 85008

Professional Summary

Proven ability to drive business results and improving workflows while maintaining the highest standards in customer service. A dedicated team-player, looking for an exciting new role in a people-oriented organization where I can maximize my experience and talents in a challenging environment to achieve and support the business goals

EXPERIENCE

12/2022 - Present

Sr. Loan Processor – Flagship Credit Acceptance

Recovered payments for auto loans 0-60 DPD

Effectively managed high call volume, inbound and outbound.

Defused irate and complex customer calls.

Maintain 100+ call per day

05/2022- 12/2022

Sr. Loan Processor-One Main Financial, Phoenix AZ

Process loan applications, provide underwriting decision

Collection delinquent loans from 0-90 days (about 3 months).

Maintain 100+ call per day

Closing on 2 loans per day

1/2021 – 3/2022

Specialty Document Reviewer – Loan Depot, Phoenix AZ

Reviewer of Title, Trust Agreements and Warranty deeds for VA and Conventional loans.

Preparer of Closing Signature Documents.

8/2018 – 9/2020

Team Leader and Contact specialist -LogistiCare, Phoenix AZ P 602 – 692-5157 E **********@*****.*** A

CERTIFICATIONS

• FIRST AIDE

• CPR

• LICENSED/CERTIFIED

HEALTH CARE AIDE

• HS DIPLOMA

KEY SKILLS

• HIGH MOTIVATOR

• QUALITY & ACCURACY

• PEER DEVELOPMENT

• MORAL SUPPORT &

ENGAGEMENT

AWARDS/MENTIONS

• TEAM LEAD OF THE

MONTH

• METRICS MET MONTHLY

OPERATING SYSTEMS

• CITREX

• EXCEL

• WINDOWS

• TEAMS

• ONEDRIVE

• WORD

Accepted High Volume Inbound Calls.

Assisted peers with reviews for quality assurance,

1:1 coaching.

1/2000 – 8/2018

Recovery Specialist – SLS Loan Services Apple Recovery ERS Law Office Joe Pezzuto Primary Financial Services, Phoenix AZ

Recovered payments for credit card and mortgage payments.

Effectively managed high call volume, inbound and outbound.

Defused irate and complex customer calls.

COMMUNICATION

Communication is one of my strong suits. I can effectively empathize and signify the importance of customer relationships while driving and executing the business model.

LEADERSHIP

Excellent in consistently leading my teams by driving engagement and developing their skills resulting in exceeding goals and metrics monthly.

REFERENCES

[Available upon request.]

Contact this candidate