Administrative Support & Customer Service Lead

Rasheeda Muhammad

Wethersfield, CT 959-***-**** ************@*****.***

ADMINISTRATIVE SUPPORT & CUSTOMER SERVICE

Dynamic and results-driven leader with more than 10 years’ experience within the Administrative and Customer Service sectors. Accompanied by a proven track record of maintaining efficient office operations. Demonstrates the ability to communicate clearly and produce quality results that best align with the organizations standards and mission. Perseveres through challenges and thrives in fast-paced environments. Computer Skills: Microsoft Word, Excel, Outlook, Power Point, Teams and Zoom.

Core Competencies

Customer Service Documentation Data Entry Case Manager Call Center Sales Support

Investment Advocacy Customer Awareness Telephone Etiquette Interpersonal Human Services

Conflict Resolution Variable Annuities Asset Allocations Outbound Calls Claim Files Office Support

Compliance Guidelines Administrative Support

Professional Experience

Quality Control Associate

Amazon, Windsor CT 08/2022 - Present

Inspected customer orders to ensure all items were accounted for and packaged accurately.

Complied with all safety and security protocols.

Ensured that products and services meet quality standards.

Paraprofessional

Hartford Public Schools Hartford, CT 11/2014 - 07/2018

Organized the classroom and teaching materials, monitored classroom during lessons, and minimized distractions and disruptions. Prepared the classroom to promote a healthy and safe learning environment.

Performed clerical duties, such as tracking student attendance, typing, filing, and photocopying.

Provided basic instructions during math, reading, and writing assignments.

Assisted Teachers in counseling parents on the requirements and development of their children.

Data Entry Specialist

Kelly Services (Voya) Windsor, CT 06/2011 - 02/2014

Inserted customer and account data into internal computer systems in a timely and accurate manner.

Verified accuracy and sorted information according to priority level to prepare source data for computer entry.

Performed regular information backups to ensure data preservation. Entered data provided directly from customers.

Variable Annuity Processor

Voya Financial Windsor, CT 05/2003 - 09/2009

Made outbound calls informing customers of additional information when needed.

Processed applications through the system and confirmed completion.

Assisted with de-escalation of challenging situations to reach mutual agreeable resolutions for our clients and the company.

Education

Revenue Cycle Management Program, 2024 – Charter Oak State College, New Britain, CT

Customer Service Certificate – Capital Community College; Hartford, CT

Bachelor of Science in Human Services – Springfield College; Springfield, MA

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