Data Entry and Quality Assurance Specialist

April L Cline

PROFESSIONAL SUMMARY

Experienced professional with a successful track record in healthcare, banking/ finance, and mortgage. Data entry, document review, quality assurance, and record keeping experience. Proactive, organized, and dependable. Excellent time management skills. Adaptive learner that can work within rapidly changing environments while maintaining a calm demeanor. Stellar interpersonal and communication skills, verbal and written; active listening skills. Critical thinker with the ability to independently problem solve and resolve conflict; meticulous/ detail oriented. Effectively collaborate within a team environment. Captivating persuasion and presentation skills. Experience in diverse and inclusive environments. Advanced knowledge of computer applications including Microsoft Word, Excel. Strong math and analytical skills. Type 45+ WPM. Seeking to leverage my experience and knowledge to fill the Data Entry Clerk (WFH) position.

PROFESSIONAL EXPERIENCE

CLINE FAMILY HOMESCHOOL, IRVING, TX

08/2023- Current

Experienced Homeschool Teacher

● Develop and implement educational plans and curriculum for various subjects according to each child’s learning style and capability.

● Design hands-on activities, exercises, and games to enhance learning and engagement.

● Administer and grade tests, assignments, and projects to evaluate children’s academic performance.

● Monitor and track children’s progress regularly, identifying any areas of concern or improvement.

● Teach various skills such as critical thinking, problem-solving, and social skills using real-world examples and experiences.

● Assist children in the development of effective study skills and habits.

PARALLON BUSINESS SERVICES, IRVING, TX

08/2018 - 06/2023

Medical Records Clerk

● Performed quality assurance checks and reviews of medical records to ensure accuracy and completeness.

● Processed medical records while maintaining confidentiality.

● Each process consisted of multiple steps and required the ability to follow complex protocols and carefully conduct the steps in a time sensitive manner.

● Updated, corrected, and modified inaccurate records and files; transferred data from multiple sources.

● Coded/ labeled medical records to ensure accurate processing.

● Reconciled records, tracked records; routed records to appropriate destination; document retrieval.

● Prepared documents for shipping and warehouse storage.

● Researched and resolved medical record discrepancies.

● Heavy data entry; maintained daily production goals in a fast-paced, deadline driven environment.

● Generated weekly and monthly reports.

ADS SERVICES, GRAND PRAIRIE, TX

12/2017- 07/2018

Administrative Support/ Data Entry (Temporary Project)

● Provided general office support.

● Proofread and reviewed documents for accuracy, answered phones, and maintained supplies and equipment.

● Prepared correspondence, processed mail, and generated reports.

● Maintained calendars, scheduled meetings, composed meeting minutes.

● File maintenance and database management; heavy data entry.

● Other duties as assigned.

BANK OF AMERICA/ RANDSTAD, DALLAS, TX

03/2014 – 11/2017

In-Line Quality Assurance Analyst- (Auditor for Underwriting- Mortgage)

● Gathered and organized data in order to track, report, and manage internal gap issues and mitigation plans; interpreted trends.

● Maintained compliance in accordance with state regulations, policies, and procedures.

● Completed compliance checks using automated underwriter checklist to ensure regulatory adherence.

● Collected and reviewed borrower documents; processed escrow payments.

● Managed pipeline; monitored loan queue; assigned loans in shared drive as needed.

● Generated nightly exception reports and conveyed results with the team manager.

EDUCATION University of Texas at Arlington, Arlington, TX

Bachelor of Arts Degree (Psychology- major; Business- minor)

********@*****.***

817-***-**** Irving, Texas

Contact this candidate