Senior Collections Specialist with FDCPA Expertise

Chandra Reid

*** ****** **** ********, ** *****

**********@*****.*** 708-***-****

Objective

Experienced and results-driven Senior Collector seeking a position where I can leverage my extensive background in collections, customer service, and account management with a growing, dynamic organization.

Education

Simeon Vocational High School — Diploma

Chicago, IL Oakton Community College — A.A. in Liberal Arts

Des Plaines, IL

Professional Experience

●OppFi — Customer Advocate

●December 2017 – Present

●Manage high-volume inbound and outbound calls in a fast-paced, goal-driven environment.

●Provide excellent customer service on collections-related issues while striving to reduce delinquency rates.

●Process customer requests regarding payments and account maintenance through internal systems.

●Communicate account statuses effectively and professionally with customers.

●Educate customers on financial responsibility and best practices using system data and product knowledge.

●Global Credit and Collection Corp. — Senior Collector

●November 2016 – December 2017

●Handle 150-200 inbound and outbound calls daily, providing customers with account status updates.

●Negotiate payment arrangements and settlements to bring delinquent accounts current.

●Update accounts and customer records accurately.

●Chase Professional (Great American Finance Co.) — Customer Service / Collector

November 2015 – October 2016

●Manage 100-150 inbound and outbound calls per day, focusing on accounts 90-180 days past due.

●Set up appropriate payment arrangements and settlements.

●Perform skip tracing and refer accounts for litigation when necessary.

●Apex Financial Management — Senior Collector

October 2007 – November 2015

●Conducted 100-150 inbound and outbound calls daily, employing skip tracing techniques.

●Informed customers of delinquent accounts and negotiated payment plans in compliance with FDCPA.

●Updated customer demographic data and maintained detailed call notes.

●Reviewed credit reports, bankruptcy documents, and customer correspondence.

●Nationwide Acceptance — Senior Collector

October 2006 – October 2007

●Collected on delinquent nationwide car, personal, and title loans (100-150 calls daily).

●Performed skip tracing and prepared accounts for legal action or repossession.

●Negotiated payment arrangements while adhering to FDCPA and multi-state regulations.

●Premier Auto Finance — Senior Collector

September 1999 – October 2006

●Handled 100-150 daily outbound and inbound collection calls on past due accounts.

●Maintained detailed call records, including promises to pay, reasons for delinquency, and insurance information.

●Focused on preventing accounts from exceeding 30 days delinquent.

●Prepared accounts for litigation and repossession processes.

References

Available upon request.

Contact this candidate