Aspiring Cybersecurity Technician with IT Support Experience

Connor Potts

Turlock, CA *****

***************@*****.***

+1-209-***-****

Professional Summary

My name is Connor Potts, I am 21 Years old and am currently enrolled at Pasadena City College working towards an Associates Degree in Cyber Security.

Work Experience

IT Technician

Golden State IT-Turlock, CA

January 2025 to Present

Basic entry level technician

Replacing computers, transferring data, troubleshooting softwares, adding / creating users on domains, pushing out RMMs

IT Technician Intern

Dave Wilson Nursey-Hickman, CA

January 2024 to Present

Building / Modifying Servers, Windows 2020+, Windows 11 Azure & Microsoft Intune troubleshooting and infrastructure, Running cables, installing cameras, troubleshooting hardware or software issues on computers & phones.

Administrative Assistant

TurlockPC-Turlock, CA

May 2023 to Present

Completing daily duties in the office such as inventory, vacuuming and taking out trash. Answering phones, scheduling tasks for technicians, take and create invoices and payments Oversee IT Technicians to learn.

Chipotle Crew Member

Chipotle Mexican Grill-Turlock, CA

January 2021 to September 2022

Maintained line and serving food to customers

Cleaning and closing front and back of the house

Taking out trash and doing dishes

Education

Cyber Security (Associate's degree)

Pasadena City College-South Pasadena, CA

January 2024 to Present

High school diploma

Hughson High School-Hughson, CA

August 2017 to May 2021

High school diploma or GED

Skills

• Computer literacy

• Office Management

• IT

• Computer skills (3 years)

• IT security monitoring

• IT support (2 years)

• Video editing (5 years)

• Administrative experience

• Windows (2 years)

• Communication skills

• Stocking

• Time management

• Inventory control (1 year)

• Organizational skills (3 years)

• Office experience (1 year)

• Software deployment (2 years)

• Sales

• macOS (2 years)

• QuickBooks

• Cash register

• Technical support (2 years)

• Microsoft Excel

• Help desk

• Content creation (4 years)

• Front Desk

• Microsoft Office

• Autodesk

• Typing

• Adobe Photoshop

• System performance monitoring

• Customer service

• Microsoft Powerpoint

• Software troubleshooting (2 years)

• Cash handling

• IT system monitoring

• Google Docs

• Microsoft Word

• Data entry

• Phone etiquette

• Basic math

• Active Directory (3 years)

• Graphic design

• AI

• English

• Microsoft Outlook

• Human resources

Certifications and Licenses

Food Handler Certification

Driver's License

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