Patient Services & Customer Support Specialist

Mykia Brown

*****.*******@*****.*** 973-***-**** Paterson, NJ

SUMMARY

Seeking Patient Services Representative role with 18 years of experience in customer service and healthcare settings. Proven expertise in appointment scheduling, managing patient registration, and maintaining medical records. Strong skills in communication, problem-solving, and delivering high-quality patient services to enhance customer satisfaction and operational efficiency.

WORK EXPERIENCE

BioReference Laboratories Elmwood Park, NJ

Customer Service Representative Dec 2023 - Present

• Manage 50 to 75 daily interactions through calls, chats, and emails, ensuring prompt and effective customer service.

• Deliver comprehensive and accurate results to oncology providers, facilitating timely decision-making.

• Verify and confirm the accuracy of test codes and specimen requirements, maintaining high standards of data integrity.

Kayal Orthopaedic Center Glen Rock, NJ

Customer Service Representative Feb 2023 - Nov 2023

• Responded to customer inquiries, delivering accurate information about products and services.

• Coordinated provider schedules to facilitate efficient orthopedic consultations.

• Managed patient registration and processed medication refill requests prior to appointments. ADP Parsippany, NJ

SBS Customer Service Rep Aug 2022 - Feb 2023

• Delivered comprehensive support for employee inquiries related to benefits, payroll deductions, and associated issues.

• Responded promptly to customer inquiries about card services across multiple communication channels, including phone, email, and chat.

• Assisted employees with payroll-related inquiries, ensuring swift and efficient resolution of issues. Orthofeet Norwood, NJ

Customer Service Representative Apr 2021 - Aug 2022

• Responded to customer inquiries through phone, email, and chat, ensuring clear and efficient communication.

• Monitored and tracked orders from initiation to completion, guaranteeing timely delivery of products and services.

• Delivered precise and detailed information regarding products and services to enhance customer understanding and satisfaction.

Quest Diagnostics Teterboro

Anatomic Pathology Rep Feb 2019 - Feb 2020

• Addressed and resolved customer inquiries and concerns, enhancing the overall customer support experience.

• Streamlined the process for handling client requests for slides and materials, efficiently managing approximately 50 calls daily.

BioReference Laboratories Elmwood Park, NJ

Customer Service Representative Feb 2018 - Feb 2019

• Verified patient insurance eligibility by effectively communicating with carriers and obtained necessary authorization numbers, ensuring streamlined patient processing.

• Maintained and updated records of revised contracts in the system, and meticulously documented insurance verification outcomes in detailed reports.

ADP - Automated Data Processing Parsippany, NJ

Client Service Representative Dec 2005 - Jan 2018

• Delivered comprehensive pay-related guidance to employees and managers on benefit plans, tax issues, and collective bargaining agreements.

• Balanced end-of-period reports and reconciled payroll discrepancies while maintaining accurate and current payroll records.

• Collaborated effectively with employees and supervisors to promptly address and resolve timesheet discrepancies.

• Managed high-volume inbound and outbound communications for major accounts, each exceeding 1,000 employees.

EDUCATION

Paterson Catholic

High School Diploma, General Education

Paterson, NJ

Jun 1997

Delaware State University Dover, DE

SKILLS

Call Center Operations • Patient Registration • Benefits Administration • Time Management • Attention to Detail

• Order Processing • Call Center Experience • Communication Skills • Problem Solving • Teamwork • Customer Engagement • Adaptability

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