Customer Care & Data Analyst with Call Center Tenure, microsoft tools

THOMAS

SANELE

DLAMINI

+277********

Alternative number:

063*******

**********@*****.***

Physical address

** ***

Avenue

Alexandra

Gauteng

1029

[I am determined to work in an environment that requires me to show my full potential, where I can grow professionally and personally.]

Skills / Strengths

• Interpersonal skills

• Communication skills

• People orientated skills

• Customer care services

• Analytic skills

• Creative skills

• Microsoft word office

• Microsoft Excel

• CRM operator

Experience

2025/06

Call center agent

Affinity Health

• Assist with emergencies

• integrated emergency response

• assist with calling emergency services such as police, ambulances, armed response, and report potholes

2022/06

• It is an emergency control room

• Affinity is a Medical aid institution

• Any sort of emergency is reported to us and we call those services on behalf of a client

Call center agent

First Assist-Bluespec

• Capturing customer data on Dreamtec

• Customer care services

• Handling outgoing and incoming calls from multiple clients of different insurance companies

• Provide clients with relevant information

• Assisting clients with roadside assistance, mechanical breakdown tow, accident tow, drive assistance and home assistance

• verifying client's policy using Dreamtec

• Dispatching Dreamtec job to service providers that are on First Assist panel

• Working with a network of call centers

• Closing cases using Dreamtec

• Taking calls from different clients from different insurance companies and rendering the correct services as required by the client

• Email based working environment

• Communication can be via WhatsApp with the service providers

• Multi-tasking whereby we must do a follow up on cases, checking if clients were assisted

2022/02 – 2022-06

TELE SALES CONSULTANT

LETSATSI FINANCE AND LOAN

• Capturing customer's data

• Customer care services

• Handling outgoing and incoming calls

• Provide clients with relevant information

• Assisting customers with pre-applications for funeral policies 2021/03 – 2022/01

SALES AGENT- ABSA Credit Card Acquisition

I-TALK

• Capturing customer's data during a pre-application for a credit card

• Under Bau, an outbound campaign to invite clients to apply for an ABSA credit card

• People management

• Problem solving

• Render general office support services within the business unit Education

2016 Matric

Umdlamfe high school

KZN

• Mathematics

• Physical Sciences

• Geography

• Life Sciences

• Life orientation

• isiZulu

• English

2021 University of Zululand

KZN

• BSc Applied mathematics and hydrology

Still in progress University of South Africa

Pretoria

• Bachelor of Education in Senior and FET

Phase

2018

2019

• Handling outgoing and incoming calls

• Provide clients with relevant information

Examination Assistant

Pioneer high school

• Double checking Grade 12 examination scripts if marks are allocated correctly

• Administration clerk

• Advanced computer literacy packages

• Problems solving

Examination Assistant

Siyamukela high school

• Double checking Grade 12 examination scripts if marks are allocated correctly

• Administration clerk

• Advanced computer literacy packages

• Problems solving

Training and Certifications

Marking certificate

PYA at Letsatsi Finance and loan

Computer certificate

References

Provided upon request due to the POPIA ACT.

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