Entry-Level Phlebotomist with Strong Customer Service
Resume:
CA *****
****************@*****.***
Tama-Gaye Thompson
Entry level phlebotomist
SKILLS
Detail-oriented and compassionate professional with hands-on training in phlebotomy, including venipuncture, skin puncture, and specimen handling. Experienced in customer service and problem-solving, with strong communication and multitasking abilities. Eager to contribute skills in patient care and infection control to support the success of a healthcare team as an Entry Level Phlebotomist.
EXPERIENCE
San Bernardino phlebotomy training specialist- phlebotomist training February 2023-November 2023
● Practical training in clinical environment 40 hours
● 50 successful Venipuncture on patients
● 10 successful skin puncture on patients
● Gained experience in problem-solving and troubleshooting issues for customers.
● Completed on-the-job training sessions and demonstrated learned skills to supervisors.
Mcdonalds, Fontana - Shift Manager/ Remote Customer Service August 2021- February 2025
● Worked with cross-functional teams to own and ensure customer deployments were completed quickly and efficiently
● Worked with the customers to understand and ensure their business objectives were realized (overnight via chat, email, and phone)
● Providing a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
● Cemented myself as a trusted/strategic advisor with customers and drove the continued value of company products and services.
● Maintained a calm demeanor throughout periods of high volume or unusual events to keep the store running smoothly and set a good example for the shift team.
● Ensured that all employees were productive and on task to meet business and customer needs.
● Typing 50 wpm, 10 keys, data entry.
New Hope Medical group, Corona Ca— Phlebotomist training May 2024 - October 2024
● 50 successful Venipuncture draws
● 10 successful Butterfly draws
● 10 successful finger sticks
● 40 hours training on site
● Shadowed employees to learn job duties and develop skills.
● Demonstrated ability to work independently and as part of a team, while managing multiple tasks simultaneously.
Uber, Doordash, Roadie, and Instacart- Delivery Driver October 2022-Current
● Have done not just food delivery but also household and everyday items EDUCATION
Carter High School, Rialto— HS diploma
August 2018 - June 2022
AWARDS
● NHA-#A5D8J3B5
Issue date:10/25/2023
Ex:10/25/2025
● Servsafe-24053891
Issue date:05/31/2023
Ex:05/31/2028
● CPT 1-02428779
Issue date:08/15/2024
Ex:08/14/2026
● Adult and Pediatric First Aid/CPR/AED-01GT03Q
Issue date:04/12/2024
Ex:04/12/2026
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