Gloria J. Taylor - Remote Administrative & Office Support Specialist

Gloria J. Taylor

***** ****** ***** • St. Louis, MO 63136

314-***-**** cell

****************@*****.***

OBJECTIVE:

To secure a career position that will allow me to maximize my customer service and professional office skills. I have more than 15 years of professional experience performing administrative projects and leadership assignments.

SKILLS:

IBM Document Inquiry Microsoft Office Analytical Research Real Estate

Management and Leadership Legal Terminology Database Management Staff Training

Interpersonal Communication Data-Trace System Administrative Support Clerical Duties

EMPLOYMENT:

Lincoln University Cooperative Extension – St. Louis, Mo, - Workforce Development Outreach Associate

Apr 2019 – Present

We are called the Urban Impact Center. We cater to the seniors and the youth. Classes are provided such as Computer Literacy, Sewing, Chess, After School Tutoring, Photography, Exercise Classes for Seniors, Workforce Development Classes which I oversee. Interview training, both virtual and face-to-face, soft computer skills. I provide skills for youth just leaving home and making a living for themselves, budgeting is taught, along with being able to balance a check book. I have assisted different individuals on acquiring their HiSet, (GED) certificate to be able to further their education. I help many people. Our center has help many people.

AARP Foundation - Florissant, MO Employment Specialist Apr 2015 - Dec 2018

Enroll and manage participants within the Senior Community Service Employment Program (SCSEP) and process eligible candidates to enter the work search program. Organize and provide career counseling, skills training, job readiness coaching, and transitional assistance to the unemployed and underemployed senior worker.

●Work closely with employers and arrange employment opportunities for qualified participants

●Collect weekly case management documents and record the information into the company’s database

●Assist a caseload of 20 participants in receiving valuable workplace skills through various learning methods

AARP Foundation - St. Louis, MO Administrative Assistant Dec 2014 - Apr 2015

Answered inbound telephone calls and relayed messages to the appropriate department or staff member, while working at the Lincoln University-Extension. Coordinated and taught computer courses for diverse classes. Performed and achieved several administrative duties within the organization, such as filing student’s documents and data entry tasks.

●Documented transactions into the department’s database system

●Maintained office files, organizational documents, and important records

●Offered support and helpful interaction on classroom development with every student

First Financial Title Agency - St. Louis, MO Senior Title Officer Nov 2000 - Apr 2014

Managed and directed a team of six staff members with the title examination’s processes and procedures. Evaluated, managed, and resolved customer complaints and inquiries. Performed title searches and composed detailed reports on the necessary actions required to clear titles. Recorded and submitted essential documentation on each project.

●Issued title insurance policies, finalized property deeds, and created developments

●Registered all activities in the database management system in a timely and accurate manner

●Processed new orders to prepare investigations for city and county properties throughout Missouri

Trans America - Farmington Hills, MI Senior Title Examiner Jan 1984 - Nov 2000

Searched and identified documents and records for the determination of any due property tax. Examined and analyzed court and attorney records to verify liens or back taxes. Identified and reported the ownership of each property. Searched and summarized legal documents: mortgages, contracts, trust deeds, and all factors that affect the title of property.

●Developed exceptional analytical, organizational, and research skills

●Business professional with excellent written, verbal, and interpersonal skills

●Displayed outstanding customer satisfaction, attention, and courtesy at all times

EDUCATION:

Schoolcraft College - Detroit, MI Business Studies

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