Multifaceted Operations and Customer Success Leader

Location:

Posted:

January 15, 2026

BRIANA CHARLESTON

***********@******.***

SKILLS

• Decision Making

• Exceptional Typing Speed

• Fast Learner

• Interpersonal Communication

• Leadership

• Organized

• Problem Solver

• Time Management

• Written & Verbal Communication

• Software: Microsoft Office, Excel, Word, Outlook, Teams, CRM systems

• Call Center Side Work: Inbound/Outbound support, escalation handling, customer retention

EXPERIENCE

Express Payday Oak Park, MI

HEAD LENDING MANAGER November 2018 - November 2025

• Exceeded customer satisfaction metrics.

• Verified loan advance applications per state guidelines.

• Improved customer retention by 12%.

• Provided contract and repayment support.

• Built professional, empathetic customer relationships. Fiat Chrysler Automobiles US LLC Sterling Heights, MI TEAM LEADER July 2019 - July 2024

• Led a team of twelve operators on the assembly line.

• Ensured accuracy of materials and workflow operations.

• Completed coding tasks, reports, and repair documentation. SMS International

LOGISTICS ASSOCIATE February 2017 - June 2025

• Coordinated shipment flow and inventory accuracy.

• Assisted with freight scheduling and pallet preparation.

• Maintained documentation supporting daily logistics operations.

• Drove cross country transporting materials using 26 ft box trucks.

• Possess Homeland Security NEXUS Card for secure logistics duties and border cleared transport.

South Middle School Belleville, MI

CLASS ASSISTANT February 2016 - January 2018

• Supported CI and ASD classrooms with lesson plans.

• Provided one-on-one academic support.

EDUCATION

University of Detroit Mercy — Biology

Expected Graduation: May 2026

Belleville High School — Communications May 2014