Tech-Savvy IT Support & QA Specialist

Sebastian Rios

**********@*****.*** +1-971-***-**** Seattle, WA

results-driven and detail-oriented professional with a strong passion for technology. MiiND Health - Brooklyn, NY May 2019 to June 2022

• Served as the company’s primary technical support resource, managing all hardware, software, and networking needs across macOS, Windows, Android, and iOS.

• Installed, configured, and networked all company computer systems, ensuring consistent setups and reliable performance.

• Built and maintained the office Wi-Fi infrastructure and a cloud-based security monitoring system, handling updates, troubleshooting, and uptime.

• Performed regular maintenance, repairs, and incident response to minimize downtime across all devices and equipment.

• Managed peripherals including printers, phones, routers, and other network devices.

• Created clear documentation for system configurations, issues, and fixes to support long-term continuity

Concentrix - Remote

June 2022 to September 2023

• interface with customers via inbound/outbound calls and/or via the Internet

• responds to basic to complex inquiries of a technical nature including hardware/software and other client products

• Resolve technical issues related to hardware, software, and client products

• Track, document, and retrieve information in databases K&M Systems Inc - Seattle, WA

February 2023 to November 2025

• Ran E911 accuracy and FCC compliance testing using Spirent systems to ensure devices met regulatory requirements before carrier approval.

• Captured and analyzed logs using QXDM, QCAT, logcat, and ADB to troubleshoot GPS, radio, and system-level issues during testing.

• Set up and configured devices across multiple RATs—including LTE, 5G, VoLTE, VoNR, and GSM—using service codes, network menus, and provisioning steps to establish proper test conditions.

• Used light Python scripting to organize logs and automate basic parsing tasks that sped up analysis.

• Documented results clearly and flagged high-impact issues early to keep test cycles on schedule. Work Experience

IT Technician & Support

Help Desk Analyst (Remote)

Field Test Engineer

Education

Bachelor of Science,

Aerospace Engineering

(Coursework Completed)

2019–2022

GPA: 3.56

Skills

E911 Accuracy • FCC Compliance • QXDM/QCAT • ADB/Logcat

• Multi-RAT (LTE/5G/VoLTE/VoNR/GSM) • Python Scripting • Device Provisioning • Technical Troubleshooting (software/ hardware)• Data Accuracy • System Monitoring • Bilingual

(English/Spanish) • Windows/Mac OS • IOS/Android • Fast Learner / Adaptable • Reliable & Self-Directed

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