Customer Service Specialist with Logistics Experience
Resume:
Pape Abdou FAYE
Edison, NJ 08820
**********@*****.***
Work Experience
Customer Service Representative
UHaul
Edison NJ
May 2024 until now.
Assisting customers in their car rental process, verifying information in UHaul's system and assigning a vehicle to those who meet the requirements. Inspecting the rental vehicles fleet to look for fluids, cleanliness and any issues. Loading Uboxes in semi trailers using a forklift and all relative duties.
Customer Service Representative
Benjamin Moore - Flanders, NJ January 2021 to August 2022
As part of the e-commerce team, we were taking care of all online matters and complaints, resolving customer’s orders on our online platform but also via phone, email and real time chat. We were processing and/or editing orders, forms and refunds as needed; tracking orders and taking care of complaints and inquiries. Providing information to customers regarding Orders, Deliveries, product availability, Pricing, and Promotions. Placing online and over the phone orders for retailers and customers in our SAP system. Making outbound calls or emails in English and French for communication follow-up with customers and retailers to ensure that their concerns have been addressed satisfactorily. Opening trouble ticket for repair support or billing tickets for customers and retailers when they need higher tiered attention. Updating and recording customers calling in for status of tickets or submitted orders; this includes documenting customers complaints, issues and resolutions in CRM. Communicating with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability. And, Performing all other related duties as instructed by our Supervisor.
Box Truck Driver
FDL - Edison, NJ
September 2019 to May 2020
Make sure to deliver all my packages at the right time and place in Brooklyn NY.
Driver Helper/Loader Dependable - Edison, NJ July 2019 to August 2019
Help the truck driver do all the deliveries in a timely and perfect manner
Room Attendant
Hampton Inn South - South Plainfield, NJ December 2017 to March 2018
Making the guests feel comfortable by providing a very clean environment.
Supervisor of security officers stationed
MSIC security - Dakar, SN January 2016 to March 2017
at the level of the antennas to relay telecommunications of “EXPRESSO” in the KAOLACK region during 1 year.
Assistant General Manager National Bank of Guinea - Conakry, GN January 2015 to August 2015
Calendar management, calls and letters
from the DG; Computerization and processing of personnel files and all tasks related to the proper functioning of the Bank for 3 months.
Insurance Agent ASSURLAND Guinea - Conakry, GN March 2012 to August 2012
computerization of files, management and Classification of insurance contracts, administrative documents
And emails for 3 months.
Marketing Coordinator
UNCLE AZIZ INVESTMENT – Kumasi GHANA
February 2009 to May 2009
Planning and development of marketing strategies within the mutual savings for 3 months.
Sales Manager
SULTAN COMMUNICATION - Dakar, Senegal From February 2008 to July 2008
negotiations and new business development, retention
of customers, sales team management, administrative management of the files computerized.
Commercial agent MSIC security - Dakar, SN January 2007 to December 2007
business development, conclusion of services on behalf of the company, management of the portfolio.
Agent of Transit AFICO Transit - Dakar, SN June 2005 to June 2006
administrative and commercial operations
management relating to the movement of goods at the level of the Autonomous Port of Dakar.
Call Center Representative
QUALITY CENTER - Dakar, Senegal January 2005 to June 2005
SENEGAL
Tele conditioner: sale of services by telephone on behalf of French companies such as 9Telecom, SIEMENS
Call Center Representative
Premium Call Center International - Dakar, SN January 2004 to December 2004
SENEGAL
Tele conditioner: selling services, telephone and campaign of inquiry on behalf of French companies like CEGETEL, ORANGE, Procter and
Gamble etc.
Intern at the Computing Service Company General of Banks in Senegal - Dakar, SN January 2003 to March 2003
inventory and management computer of the Bank.
Education
Bachelor's in Marketing and Communication
Private Company Institute IPE - Dakar, SN January 2006 to December 2007
diploma of technician superior in management computer science
SUP'INFO Institute - Dakar, SN May 2003
school " group Keur - Dakar, SN June 1996
Skills
•Driving
•Commercial Driving
•Data Entry
•Customer Service
•Delivery Driver Experience
•Multilingual
•Van Driver
•Courier
•Microsoft Excel
•Microsoft Powerpoint
•English
•E-Commerce
•Marketing
•QuickBooks
•Typing
•Administrative experience
Certifications and Licenses
Driver's License
Forklift Certification
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