Remote Administrative Assistant with Detail Focus

Bernard Fernandez

Email: ******@*****.*** Phone: 510-***-****

Experience

Design Service Specialist — Minted, Oakland, CA

Feb 2021 – July 2025

● Worked on more complex orders creating polished and professional print ready proofs with typographic legibility and consistency.

● Resolved escalated customer orders with design-related issues.

● Supported Customer Service by answering design-related questions.

● Assisted customers via phone, screenshare and Salesforce emails. Seasonal Design Service Specialist Lead — Minted, Oakland, CA Oct 2020 – Feb 2021

● Managed team workflow to ensure team members are within deadlines, and meeting both productivity and quality expectations.

● Provided ongoing individual coaching and support to team members and help develop their product and process knowledge.

Design Associate Lead — Minted, Oakland, CA

Sept 2016 – Oct 2020

● Collaborated with Shift Managers and Team Leads on workload management to meet daily goals.

● Suggest improvements and assist with cross-functional issue resolution between different teams and departments.

● Answered technical and design questions to team members and help develop their product and process knowledge.

Design Associate — Minted, Oakland, CA

Oct 2014 – Sept 2016

● Modified customer-submitted designs to align with brand standards and print specifications.

● Preparing and color correcting photos for print quality.

● Reviewing the work of teammates to assess the quality of design and edits before sending digital proofs to customers.

Education

Coursera - Google Digital Marketing & E-commerce, Sept 2025 Coursera - Google Foundations of UserExperience (UX)Design, June 2021 U.C. Berkeley Extension — Graphic Design Certificate, April 2014 Academy of Art College — B.F.A. in 3D Modeling & Animation Skills

Graphic Design, Digital Marketing, E-commerce, Social Media Marketing, Email Marketing, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Typography, Branding, Painting, Drawing, Digital Illustration, Web Design, Handlettering Software

Adobe Photoshop, Illustrator, InDesign, Canva, JRNI, Salesforce, Google Slides, Google Docs, Google Sheets, Slack, Microsoft Word, Excel, PowerPoint Freelance Experience

Freelance Graphic & Marketing Designer

Provide branding, digital content, and design services for diverse clients across industries. Client List: Ana Nitmar, Quantum Design Studios, Pinays in the Sun Calendar, Bay Area Reprographics, Hotel Durant, Henry’s Public House and Grill, Patrick Landeza, Dark Horses Project Team, Reallife Interactive, Bohica Studios, Filament Studios, Edible Monterey, Edible Cleveland, Edible Berkshires, Edible Ashville

References available upon request

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