Administrative Support & Customer Service Professional
Resume:
Glenn Taylor II
Mobile: 702-***-****
Email: *********@*****.***
Administrative Support, Customer Service, Human Resources & Material Handling
Experience:
* Over seven years of Administrative/Clerical experience
* Over fifteen years of Customer Service experience
* Three years of Human Resources experience
*Over twelve years of Material Handling / Warehousing experience
* Ability to work with team and meet deadlines
* Experienced in product fulfillment, up-selling services and products, maintaining client database information, and detail oriented
* Strong track record of conflict resolution, and relationship building for continued business success
* Consistently provided excellent customer satisfaction
* Experienced in maintaining office supply inventory, ordering supplies, and sourcing new vendors
* Strong ability with problem solving and prioritizing
* Strong organizational abilities, which often create new processes for improved workflow and efficiency
* Data Entry, Accounts Receivable & Accounts Payable, Filing
* Microsoft Office Suite and Internet
* Typing 35+ wpm
* Able to create document templates, forms, spreadsheets, and organize database information for easy access
* Strong written composition and grammar skills for drafting professional correspondence
* Skilled at using office equipment
* Supervised up to 20+ team members
* Shipping and Receiving; Parts picking and packing
Work History:
ACCEPT Reno, NV
Program Service Specialist / Administrative Assistant
Managed inbound and outbound client calls to ensure adherence to medical and social service programs.
Assisted clients with transportation logistics using Lyft, Uber, bus, and taxi services.
Compiled weekly, monthly, and quarterly reports on client services, transportation, and program metrics. Served as Administrative Assistant to the Executive Director: took meeting minutes, updated client databases, maintained company website, and handled correspondence.
The Ferraro Group, Reno, NV Apr - 2022 to Jul - 2025
Office Manager
Managed day-to-day office operations, including scheduling, correspondence, and supply ordering.
Coordinated meetings, prepared agendas, and documented meeting minutes for leadership.
Processed invoices, vendor payments, and expense reports to support financial accuracy.
Supervised administrative staff, delegated tasks, and monitored workflow completion.
Maintained client records, filing systems, and digital databases for easy access and compliance.
Supported HR functions such as onboarding, payroll submissions, and personnel records.
Utilized Microsoft Office Suite for reporting, presentations, and internal communications.
PBS, Reno, NV Jan - 2022 to Apr - 2022
Customer Service
Assisted customers with inquiries regarding services, billing, and account updates.
Resolved complaints by researching issues, providing solutions, and escalating when necessary.
Processed payments and updated customer account information accurately.
Maintained service logs and daily call records in CRM and Microsoft Office systems.
Collaborated with team members to meet performance and service level goals.
Square One Solutions, Reno, NV Mar - 2021 to Dec - 2021
Material Handler
Picked, packed, and staged materials for production and outbound shipments.
Unloaded and loaded freight using pallet jacks and forklifts.
Verified shipping documents, packing slips, and part numbers for accuracy.
Entered shipment data into warehouse management systems.
Assisted in cycle counts and inventory reconciliation.
Contract w/ Kforce (Intuit), Remote Jan - 2021 to Mar - 2021
Payroll Specialist
Processed weekly payroll entries, ensuring accuracy and compliance with company policies.
Verified employee timesheets and reconciled discrepancies before submission.
Assisted employees with payroll inquiries, tax forms, and direct deposit updates.
Generated payroll reports and provided summaries to management.
Maintained confidential HR and payroll records in compliance with data privacy standards.
People Ready, Reno, NV Oct - 2020 to Dec - 2020
Material Handler
Prepared shipments by labeling, wrapping, and staging products for outbound delivery.
Assisted with unloading incoming materials and verifying contents.
Maintained a clean and safe work environment in compliance with OSHA standards.
Supported warehouse team with general labor tasks as needed.
Phoenix Staffing, Reno, NV Jan - 2020 to Oct - 2020
Maintenance Technician
Performed routine building and equipment maintenance, including minor repairs.
Responded to service requests and ensured timely resolution.
Monitored facility systems such as HVAC, lighting, and plumbing.
Assisted with setup and maintenance of office equipment and workstations.
Ordered maintenance supplies and tracked inventory.
People Ready, Reno, NV Jun - 2019 to Dec - 2019
Material Handler
Assisted in moving, organizing, and staging warehouse inventory.
Loaded and unloaded trucks using manual and powered equipment.
Completed shipping and receiving paperwork with accuracy.
Followed safety protocols while handling heavy equipment and materials.
Supported warehouse operations with general labor assignments.
Collaborated with warehouse teams to maintain workflow efficiency and resolve discrepancies.
ACCEPT, Reno, NV Jan - 2019 to Jun - 2019
Outreach Worker / Administrative Assistant
Managed inbound and outbound client calls to ensure adherence to medical and social service programs.
Assisted clients with transportation logistics using Lyft, Uber, bus, and taxi services.
Compiled weekly, monthly, and quarterly reports on client services, transportation, and program metrics. Served as Administrative Assistant to the Executive Director: took meeting minutes, updated client databases, maintained company website, and handled correspondence.
Education: Truckee Meadows Community College
Associate of General Studies Degree 12/16/2007
Contact this candidate