Versatile Business Analyst & Process Architect

Ashley Fung

******.*******@*****.*** +1-587-***-**** Calgary, AB

EXPERIENCE

WestJet Cabin Crew Member May 2025 – Present

● Completes pre-flight safety inspections for over 20 flights weekly, ensuring compliance with safety regulations as required by Transport Canada and wellbeing of over 200 guests daily

● Identifies and communicates opportunities to enhance inflight operations and reduce potential operational risks

● Delivered exceptional in-flight service to over 200 guests per day, addressing potential needs, concerns, or issues to ensure high level of guest satisfaction

KPMG Senior EPM Consultant June 2024– November 2024

● Gathered business requirements, created current and future state process mappings, and implemented end-to-end Revenue, Expenses, and Workforce Planning models in Adaptive Insights

● Designed and configured complex user personas for various types of users as related to system security and data access, upholding the highest of data security standards

● Advised clients on business process reengineering, security, data governance, formula and account structuring, and best practices for Adaptive Insights

● Managed post-go live hypercare by providing training, comprehensive technical documentation, and acted as the primary point of contact for clients

Kabam Games, Inc. Business Analyst May 2022 – June 2024

● Managed the Workday Adaptive Insights software and created formulas, sheets, and accounts, along with integration troubleshooting based on business requirements

● Administrated security of various systems by developing user personas and configuring access for stakeholders across the company to reduce $2000 per month by monitoring redundant licenses

● Led systems integration and implementation projects across cross-functional teams, including developing risk registers, schedules, and cost-benefit analyses to support project success

● Developed, optimized, and maintained multiple system workflows to significantly reduce bottlenecks, streamlining workforce planning and expense reporting

● Spearheaded multiple process improvement projects involving Adaptive Insights and data visualization tools, eliminating $250,000 in costs and enhanced reporting efficiency

MDA Business Analyst Co-op May 2021 – April 2022

● Established reports to demonstrate business development areas of opportunity within Geointelligence division

● Developed a workforce planning tool to identify shortages and excesses of resources to 90% accuracy, improving resource allocation decisions

● Implemented automation processes to reduce supply and demand reporting time from 6 hours to 10 minutes Canadian Natural Resources, Ltd. Business Analyst Student May 2020 – April 2021

● Led internal initiative to integrate the long range technology development plan with government funding opportunities, increasing matched technology solutions to funding opportunities from 0% to 90%

● Standardized the Technology and Innovation department’s folder structure to remove empty folders and ensure 100% consistency across the department

SKILLS

● Technical: Proficient with MS Office Suite (Excel, PowerPoint, Word, Visio, Teams, Outlook), with experience using data visualization tools (Power BI, Tableau), programming languages (Python), Adaptive Insights, APIs, and SQL, Airtable and Lucidchart

● Research: Experienced researching and analyzing a wide range of industries and focus areas to provide valuable insights to stakeholders.

● Optimization: Demonstrated ability to gather business requirements, map out existing and desired business processes, and significantly reduce bottlenecks and costs.

● Organization: Experienced managing competing priorities, adapting quickly, and tight timelines in a fast-paced environment while delivering high-quality results and meeting deadlines.

● Teamwork: Experienced working collaboratively and independently with colleagues at all levels of the firm and different departments.

● Communication: Strong verbal and written communication skills through regularly preparing and delivering presentations to translate data, complex ideas, insights, and recommendations into a story with a clear narrative for internal and external stakeholders.

● Networking: Built and maintained relationships within company, driving collaboration, efficiency and leverage shared resources. EDUCATION

Bachelor of Commerce, Major in Business Analytics University of Calgary, Haskayne School of Business May 2021

● Awards: Alexander Rutherford Scholarship (2017), Jason Lang Scholarship (2018-2019)

● Leadership: Step Forward Club (Vice President of Marketing, Junior Executive), JPNS 203 (Teaching Assistant)

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