Dedicated Partner for Personal Care and Customer Service Roles
Resume:
Susan Fleming
Palm Coast, FL *****
*****************@***********.***
Professional Summary
To obtain a position full time or part time. Retail, Restaurant, Childcare, Eldercare, dog and cat sitting, Companionship.
Authorized to work in the US for any employer
Work Experience
Companion and helper to Bank and Grocery Store
Quality Homecare-Plainfield, CT
July 2025 to September 2025
Companion, drive to the grocery store, bank, or doctors. Cashier/Food Service
Mohegan Sun-Uncasville, CT
November 2023 to August 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
Childcare, companion, dog and cat sitting
CARE.COM-Danielson, CT
September 2011 to June 2023
Connecticut, Worcester, MA, Sterling, MA (occasional part time) Helping people at their homes with elder care, child care, and companionship. Temporary Assignments
OPERON-Devens, MA
April 2015 to April 2018
Inspect, Pack, Assemble: Medical items and pharmaceutical items. Cashier
HOME DEPOT-Marlboro, MA
December 2013 to February 2015
Customer Service and assistance, open new credit card accounts Customer Service Agent
STARTEK, INC-Jonesboro, AR
September 2009 to August 2011
Assistance and Tech support for customers having mobile phone problems, billing questions, ordering equipment, and sales.
Merchandise Customer Assistant
SEARS & ROEBUCK-Auburn, MA
April 2006 to April 2008
Customer assistance, restock and organize clothing in various departments of the store. Medical Billing Clerk
FAMILY EYE CENTER-Worcester, MA
September 2005 to July 2007
part time)
Medical Billing: Medicare, Medicaid, BCBS, and Mass Health for exams, lens and frames using Microsoft Officemate software.
SPECIAL ASSISTANT
VERIZON-Marlboro, MA
January 1986 to September 2002
Assisted engineers with database distribution in Centrex and Flexpath business orders, including cable and pair changes.
• ADMINISTRATIVE ASSISTANT: Assisted service representatives with line and number operations as well as data base changes and office equipment.
• RELAY OPERATOR: Assisted deaf customers in relay calls using their TTY. 508-***-**** - Cell
Education
Medical Terminology and Billing (Certificate in Medical Terminology) Boyce Healthcare/Fieldston School-Worcester, MA
May 2005 to August 2005
Continuing Education
QUINSIGAMOND COMMUNITY COLLEGE-Worcester, MA
January 2001 to May 2001
Business Management & English Composition
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE-Springfield, MA January 1988 to May 1988
Computer Science
NEWBURY JUNIOR COLLEGE-Boston, MA
January 1983 to August 1983
HOLYOKE COMMUNITY COLLEGE-Holyoke, MA
September 1974 to June 1976
High school diploma or GED
Skills
• Cat care
• Food industry
• Technical troubleshooting support
• Dependability
• Mobile devices
• Organizational skills
• Product demos
• Food preparation
• Inspection
• Hospitality
• Guest services
• Supervising experience
• Restaurant experience
• Writing skills
• Driver safety training
• Ability to follow instructions
• Management
• Customer issue escalation
• Customer returns handling
• Call center agent experience
• Customer support experience within healthcare industry
• Home care
• First aid and CPR
• Non-technical user support
• Improving customer support response time - Customer support response time improved (1-5%)
• English
• Time management
• Phone customer support
• Cleaning
• Host/hostess experience
• Computer Science
• Microsoft Dynamics 365
• Windows 10
• Toddler care
• POS
• Outlook
• Experience with children
• Passenger vehicle
• Active listening
• Handling customer exchanges
• Phone call management
• Business Management
• Food service
• Data entry
• Balancing cash drawers
• Customer retention
• Google Workspace
• Van driver
• Internal employee customer service
• Home health
• Interpersonal communication
• Customer support experience within technology industry
• Professionalism
• Bussing
• Cooking
• POS systems
• Driving
• Elder care
• Multitasking
• Order processing
• Customer support experience within retail industry
• billing
• Order inquiry handling
• Customer support experience within telecommunications industry
• Serving
• Pastry experience
• Microsoft Office
• Managing customer accounts
• Food handling
• Providing product information
• Brand advocacy
• Sales
• Customer support - Customer support experience (11-15 years)
• Communication skills
• Packing.
• Guest relations
• Customer engagement
• Direct sales
• Pet Sitting
• Merchandising
• Consultative selling
• Appointment scheduling
• Pizza experience
• Nutrition
• Call center experience
• Cash register
• Individual consumer customer service
• Leadership
• Childcare
• Billing issue inquiries
• Customer service
• Computer operation
• First aid
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Phone etiquette
• Medical Billing
• In-person customer service
• Food safety
• Google Docs
• Customer inquiry handling
• Stocking
• Fine dining experience
• Helpfulness
• Coffee experience
• Planograms
• Technical support
• Customer communication
• Greeting customers
Languages
• English
Certifications and Licenses
Driver's License
Medical Coding Certification
Class D
First Aid Certification
Food Handler Certification
CPR Certification
Additional Information
Childcare, eldercare, pet sitting for dogs or cats. SKILLS: Microsoft Officemate, Word, Excel, Internet, Outlook, Windows 10, Windows XP. Billing for Optical office, Sales, both over the phone and in person, Customer Service, Computer sales, Inspection/Packing.
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