Assistant HR Director, Payroll, Labor & Employment law, Insurance Sale
Resume:
Leslie Baab
Wylie, TX ***** **********@*******.***
Professional Summary
Strategic Talent Acquisition & HR Leader with 10+ years of experience driving end-to-end recruitment, workforce planning, and organizational growth across healthcare, insurance, and public sectors. Proven success optimizing full-cycle recruiting, employer branding, and retention initiatives through data-driven decision-making and technology integration. Certified GPHR, CPST, and General Lines Agent skilled in leveraging Microsoft 365, Copilot, and Azure AI to enhance HR operations in HIPAA-compliant environments. I also help my father with his labor law cases when needed.
SKILLS
Human Resources & Compliance
• Talent Acquisition & Full Cycle Recruiting (10+ years)
• HR Strategy, Workforce Planning, Succession Planning
• Benefits Administration, Payroll, Compensation Management
• Employment & Labor Law, Workers’ Compensation, HIPAA Compliance
• Change Management, Organizational Development, Employee Orientation Leadership & Management
• Strategic Planning, Project Leadership, Program Management
• Team Development & Supervising (10+ years)
• Conflict Management, Negotiation, Meeting Facilitation
• Senior Leadership, Cross-Functional Collaboration
• Business Development & Operations
Technical & Systems
• HRIS / ATS Platforms: Workday, PeopleSoft, Kronos, ADP, iCIMS
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Publisher)
• Microsoft 365, Copilot, Azure AI
• ERP Systems (SAP, Oracle, NetSuite)
• CRM Software (Salesforce, 10+ years)
• SharePoint, ServiceNow, Active Directory, Identity & Access Management
• IT Support, Help Desk, Computer Networking
Data & Analytics
• Data Analytics & Reporting (Power BI, Google Analytics)
• Statistical & Financial Analysis, Forecasting, Budgeting
• Pivot Tables, Data Modeling, SQL, Python
• Conversion Optimization, Performance Marketing
• Market Research & Business Requirements
Legal & Administrative
• Legal Case Management, Drafting, Research & Filing
• Paralegal & Intake Specialist Experience
• Wills, Trusts, Estate Planning, Personal Injury Law
• Document Management Systems, Compliance Management
• Administrative Support, Calendar & Schedule Management Sales, Marketing & Customer Service
• B2B & Enterprise Sales, Advertising & Direct Marketing
• Customer Acquisition, Retention, Relationship Management
• Social Media Marketing & Management (Facebook Ads, Google Ads, SEO)
• Call Center Management, Customer Service & Support
• Prospecting, Cold Calling, Outbound Sales
Work Experience
General Lines Insurance Agent - Looking to l eave due to commission i s sues
Globe Life American Income Division- December 2024 to December 2025
• Help individuals and families with their insurance needs by selling and servicing policies that cover life, health, and other related risks. They act as a bridge between insurance companies and clients, providing guidance, support, and expertise in navigating the complexities of insurance Receptionist, Legal Assistant – Father retired
BAAB & DENISON, LLP-Dallas, TX August 2000 to December 2025
• Answered and transferred phone calls; took accurate messages for attorneys and staff.
• Assisted with administrative tasks such as arranging meals and supporting lawyers during meetings.
• Organized and maintained case files, ensuring proper filing and accessibility.
• Drafted legal documents and coordinated with courts to schedule mediations, litigations, and trials.
• Researched and implemented new bookkeeping software to improve efficiency.
• Created invoices, processed payments, and maintained financial records.
• Stayed current with changes in laws and regulations to support compliance. HR Generalist, Legal Case Clerk, Evidence Technician, Municipal Court Clerk, Special Programs
LAVON POLICE DEPARTMENT- December 2020 to September 2024
• I was responsible for all HR documents and procedures for all city employees.
• I monitored the front window. I assisted citizens with questions and issues and took reports. I assisted the Command Staff and other employees with administrative duties. I create and maintain all personnel, TCOLE, FTO files for the officers, maintain all storage, and inventory all departmental needs.
• I was also responsible for all invoices and finances, ordering and ensuring all officers have the appropriate equipment, and keeping a running log of all expiration dates and vehicle maintenance files. I monitor the front office, answer phones and emails, and maintain all police records and files. I am the main notary public for the department, so I must notarize all documents needed for cases and other needs.
• I receive property and evidence from officers, log, tag, and secure in the evidence room while keeping the chain of custody up to date. I take all evidence to the Garland DPS Lab or the Armstrong Lab in Arlington using a squad vehicle and wearing a body camera. I will appear and testify in court before a grand jury if needed.
• I backed up the main clerk when she is out and help those who have received traffic citations and signed them up for the option they choose depending on the severity of the citation.
• I was responsible for is DA Prep for all cases that come through the Department from beginning to end and will appear and testify in court if needed. Other duties are not as essential as these, but I can go into them if needed. Medicare Reimbursement Advocate
INOGEN-Plano, TX March 2021 to January 2023
• I was responsible for collecting payments on outstanding open account receivable patient balances by working with physicians to obtain the necessary documentation required by Medicare to renew the patient’s oxygen therapy.
• I managed daily inbound and outbound calls with patients, representatives, and Physicians ensuring HIPAA compliance and resolved documentation issues.
• I trained new team members, create new documents and reports for the team. I will do whatever it takes to recertify my patient’s oxygen, even if that means I’m working longer on a case than normal. Their life depends on my persistence and dedication.
Guest Advocate & HR Specialist
TARGET-Wylie, TX November 2017 to October 2021
• As the assistant to the HR Specialist, I would take control of the new hires and training, as well as creating training programs for each team member to make sure everyone was up to date on all their training. I created documents and even implemented a new scheduling system. I oversaw all legal documents and was responsible for making sure all legal matters were taken care of properly.
• Responsible for running registers when backup was needed
• I fulfilled online orders and delivered the orders to the vehicle for drive-up orders, and for in-store pickup orders, I would go to the holding room then hand them their bags and if needed I would place them in a cart for them.
• I was responsible for all customer service managerial level for returns, exchanges, online orders, credit card payments, and helped guests with other miscellaneous needs. I worked alongside other leads and when closing the store, I was responsible for closing all the registers and balancing the tills in the cash office. I was always ready and willing to change directions to ensure that everything ran as smoothly as possible.
Covid-19 Contact Tracer - (CONTRACT ENDED)
SOUTH DAKOTA DEPARTMENT OF HEALTH- November 2020 to March 2021
• I was responsible for contacting patients that test positive for COVID-19 and conducted a thorough and detailed clinical interview where
• I collected and discussed very sensitive information about the patient. During the interview I would ask a lot of questions to determine the timeframe they were exposed by using date calculations and that determined their exposure, contagious period, and then calculated how long they had to quarantine and then isolate and gave an anticipated release date.
• After those calculations were completed, I educated them about the virus and how they can help slow the spread of it, and then we determined who they needed to list as “close contacts” so I can contact them and advise them of their exposure. I reassured the patient I would keep their identity confidential. Owner and Operator-(closed due to covid-19)
PARK IN PLAY-Sachse, TX July 2017 to March 2020
· I purchased Park in Play in 2018 from the original owner who was moving away. It was Sachse’s first and only indoor play space. We had themed cottages where children use their imagination and learned to socialize with other kids as well as learn to share. I’ve even had some learn how to walk using our toys. We offered monthly memberships, I implemented a reward program, offered discounts on special occasions, and always gave a discount to our first responders, veterans, teachers as well as sibling discounts. We offered extremely competitive birthday packages, but what set us aside from the other play places, I made sure that the parents were able to enjoy the party, I would have the party already set up when they arrived and then I would take down all the decorations after each party at no charge. We were a “NO-SHOE” facility, and I was constantly disinfecting the toys as well as keeping the facility immaculate. As the new owner, I immediately knew I needed to make changes to improve the business and make it my own. I added new play areas, new toys, an imagination station, sensory area, breastfeeding areas where moms can still see their child(ren). I redid the floor plan so that no matter where you are sitting (which was also upgraded) you would always be able to have an eye on your child and not worry. I created a “DAD cave” with several tv’s for football games, or other shows of their choice. There were other tv’s on that were kid-friendly, but not so entertaining that it took away from their experience. I updated the restrooms and started using chemical-free products. I started weekly story-time and other “themed” days. We even had the tooth fairy come one day! I created my own app so the families could keep up with the upcoming events and keep track of their rewards. I redesigned the logo and website and created a new computer database to keep track of everyone who came to the business. Global HR Director/office and Business Development Manager-(division closed) TEMPEST TELECOM SOLUTIONS-Richardson, TX May 2017 to August 2018
• Promoted from TAC Office Manager to HR Director after earning GPHR certification.
• Led management change process, integrating benefits, compensation, retirement plans, and HR logistics.
• Established and launched an internal HR department; recruited, staffed, onboarded, and trained international employees.
• Coordinated visa and documentation processes to ensure compliance for international hires.
• Served as Business Development Manager, making senior-level M&A decisions and supporting due diligence and integration activities.
• Built business relationships across all levels, from sales associates to CEOs, to drive growth initiatives.
• Maintained compliance with updated HR guidelines and incorporated changes into daily operations.
• Partnered with legal department to ensure adherence to telecommunication industry regulations and international hiring laws. Senior HR Manager – Laid off due to loss of clients WILSON HCG-Sachse, TX May 2014 to June 2017
• Transformed HR into a strategic business partner following a full HR reconstruction initiative.
• Championed an HR vision by updating infrastructure, systems, processes, and practices to align with organizational goals.
• Oversaw HR budget management for a workforce of 2,000 employees.
• Directed transition from outdated HR system to a modern HRIS platform, improving analytics, reporting, and workforce planning capabilities.
• Streamlined daily HR functions through technology integration and process optimization.
• Expanded U.S.-based operations into a recognized international business solutions partner.
Assistant HR Director, Recruiting Manager-Laid off due to merger IBM, A SMARTER WORKFORCE (previously known as Kenexa)-Frisco, TX May 2011 to May 2014
• Promoted multiple times during tenure, both before and after IBM’s acquisition of Kenexa.
• Integrated 30+ internal staff members following two major acquisitions, ensuring seamless workforce assimilation into core business operations.
• Contributed to a profitable turnaround by streamlining HR processes, achieving over $1M in first-year savings.
• Oversaw and managed multiple departments simultaneously, creating a customized program to coordinate and optimize departmental operations.
• Handled core HR responsibilities including recruitment, onboarding, compliance, and employee relations.
Certified Pharmacy Technician (CPhT) – Laid off due to Acquisition Prime Therapeutics-Irving, TX January 2009 to April 2011
• Assisted patients with their specialty medication fills
• Assembled all compound medications, and assembled IV medications
• Assisted HR department with onboarding procedures Certified Pharmacy Technician (CPhT) – Laid off due to buyout CVS SPECALITY PHARMACY-Richardson, TX August 2006 to December 2009
• Assisted patients with their specialty medication orders
• Helped patients with copay assistance options
• Setup and managed accounts for patients on payment plans Certified Pharmacy Technician (CPhT) – Transferred to Specialty CVS Pharmacy-Dallas, TX December 2005 to August 2006
• Assisted patients with their pharmaceutical needs Fully responsible for all medication and supply orders
Education
Human Resource Management (Master's degree)
Collin County Community College District-Remote
December 2023 to Currently Enrolled
Human resources (Technical school)
HRCI-Remote
February 2017 to February 2017
Pharmacy Technician
Remington College – Dallas, Texas
December 2003 – November 2004
Certifications and Licenses
Senior Professional in Human Resources
Professional in Human Resources
SHRM Certified Professional
Child Passenger Safety Proxy
December 2025
Pharmacy Technician License PTCB
Certification
FINRA License Series
Microsoft Copilot
Azure
Life & Health Insurance License
Life Insurance License
Certified Employee Benefit Specialist
Certified Compensation Professional
Certified Benefits Professional
SHRM Senior Certified Professional
CPR Certification
Driver's License
Global Professional in Human Resources
Certified Notary Public
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