Administrative Support & Customer Service Professional

Charlie Mantegna

Address: Edison, NJ *****

Phone: 732- 572-5392 -

Email: **********@*****.***

Skills

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possesses excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite, Sales and Customer Service. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Active listening, interpersonal skills, communication, complaint resolution, and empathy. Experience:

Receptionist/Security/Sales 2024-Present

Main Street Dispensary-Highland Park, NJ

● Greeting all clients who enter, both old and new customers.

● Checking identification credentials of all who enter the dispensary.

● Requesting and documenting all necessary client information in our customer database.

● Offering assistance and recommendations of our products and services to clients.

● Appraising clients of daily specials and rewards programs.

● Order supplies for all necessary items.

● Maintaining a secure workplace

● Adhering to the strict state laws of New Jersey in regard to our products. Administrative Assistant/Customer Service 2014 to 2023 C2 Education SAT Tutoring Center - Edison, NJ

● Provided customer service to clients over the phone, via email, and through online chat.

● Successfully managed a wide range of administrative tasks including data entry, filing, and scheduling appointments.

● Manage office/staff, including greeting clients, responding to requests for educational

& tutoring information.

● Analyze and provide assessments to students on test scores and plan meetings with parents to discuss said results while maintaining confidentiality.

● Marketing and promotional events for target audience to increase sales.

● Trained new personnel on policies and procedures. Administrative Assistant

2013 - 2014

Rutgers University, Office of Disability Services - Piscataway

● Managed relations between the students’ needs, counseling staff and professors.

● Compiled and managed database with HIPAA laws

● Performed in-depth intakes with parents and students.

● Maintained database of client contact information with accuracy and attention to detail. Maintained files and filing, keeping sensitive information confidential. Education

Associates Degree Middlesex County College

2

SKILLS:

Office Administration Critical Thinking

Customer Service Records Management

Verbal and Written Communication Calendar Management Problem Solving Scheduling

Computer Literacy Filing

Attention to Detail Answering Phones

Organization Accuracy

Contact this candidate