Versatile Administrative & Customer Service Professional

Janelle Poole

Batesville, MS *****

**************@*****.*** +1-662-***-****

PROFESSIONAL SUMMARY

Detail-oriented professional with a versatile background in administrative support, data management, and high-volume customer service. Proven ability to work independently and manage multiple digital responsibilities, including office coordination and data entry. Skilled in Microsoft Office (Excel, Word) and committed to delivering high-quality results in fast-paced, virtual-friendly environments.

TECHNICAL SKILLS

Software: Microsoft Excel, Microsoft Word, Point of Sale (POS) systems.

Administrative: Data Entry, Phone Etiquette, Electronic Record Keeping, Office Administration.

Communication: Client Relations, Professional Correspondence, Bilingual (English).

PROFESSIONAL EXPERIENCE

Ross Dress for Less Batesville, MS

Customer Service Associate October 2025 – Present

Handled high volumes of customer inquiries and resolved service issues to ensure satisfaction.

Used Point of Sale (POS) systems to process complex financial transactions accurately and efficiently.

Oversaw inventory organization and sales floor standards to maintain operational flow.

J&C Commercial Service Batesville, MS

Janitor / Facilities Maintenance July 2023 – July 2024

Owned the maintenance and sanitation schedules for corporate offices and break rooms.

Oversaw waste disposal protocols and inventory restocking to ensure a safe work environment.

Blauer Batesville, MS

Sewing Machine Operator March 2022 – January 2023

Operated specialized machinery to manufacture high-durability postal uniforms.

Handled strict quality control checks to ensure all products met manufacturing standards.

Dirt Cheap Store Batesville, MS

Cashier / Customer Service January 2022 – February 2022

Handled returns and customer purchases with a focus on speed and data accuracy.

Oversaw product location assistance for shoppers to maximize service efficiency.

United Solutions, Inc. Sardis, MS

Package Handler October 2020 – August 2021

Used specialized labeling and shipping software to prepare products for distribution.

Handled the packaging of products to ensure safe transit and accurate delivery.

EDUCATION & CERTIFICATIONS

Office Administration Certification Batesville Job Corp Center

High School Diploma / GED Batesville Job Corp Center

Contact this candidate