Operations and Policy Specialist with 18 Years Experience

CECILIA B. FISHER *******.******@*****.*** 512-***-****

Seasoned professional experienced in policy, operations, administrative oversight and customer service in private and government industry.

- 18 years state agency

- Business administration

- Quality assurance

- Strong customer service

- Policy and procedures

- Presentation skills

- Scheduling and operations

- Vendor Relations

- Problem Resolution

- Regulation compliance

PROFESSIONAL EXPERIENCE

Heart of Texas Pest Control, Inc. – July 2010-Present

Business Office Manager-Oversee office operation for small privately owned company. Maintain customer data base in QuickBooks to include receipts, invoicing, reports and scheduling. Document preparation, mail distribution, reception, and other related internal operations. Purchases and maintains office equipment and supplies. Tracks and analyzes operational and cost patterns.

Attorney General’s Office-State of Texas –January 1992-December 2009

Systems Analyst-November 1995-2009 – Customer service on systems security team, evaluating and managing user accounts. Project management for software development and testing. Coordinating program and policy changes. Established relationships with multi-levels of internal management and external vendors.

Team Leader-June 1993-October 1995-Developed and managed work plans for a statistical data processing team. Organized projects, identified problems and provided solutions. Formulated and presented training programs.

Monitoring and Enforcement Officer-January 1992-May 1993-Established accounts and maintained child support collections. Negotiated delinquent payments. Maintained working relationships with employers. Assisted customers with compliance of state and federal policies in the collection of child and medical support.

MILITARY EXPERIENCE

United States Army Reserve/Army National Guard –1979-2000

Major(04), Quartermaster/Transportation-Reserve and active duty assignments. Managed three Combat Service Support Units in logistics, combat readiness, training, procedural formulation and movement operations. Served in three separate staff positions on brigade and division sized elements. Special projects to include overseas movements, loss and damage investigations and counter narcotics operation.

United States Air Force-1968-1971

Staff Sergeant (E5), Medical Specialist- Active duty assignments as a Non-commissioned officer in charge of personnel work scheduled, training, assisting physicians, patient file administration and performing minor emergency procedures.

AWARDS

- Distinguished Graduate-General Erickson Award - Captain Cain Leadership Award - Commanders Leadership Award

Nevada National Guard Military Academy Nevada National Guard Texas Army National Guard

ADDITIONAL SOFTWARE SKILLS

- MS Office Suite

- MS Outlook

- Windows (XP thru 10)

- Scanner

- Printers

- Internet

- QuickBooks

- Adobe Acrobat

- Tablets/i-Pad

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