Senior SAP SD Consultant with OTC Expertise

***************@*****.*** • +1-551-***-****

KUSUMA SINDHOORA PARVATHANENI

CAREER OBJECTIVE

Senior SAP SD Consultant with over 9 years of expertise in optimizing Order-to-Cash processes and integrating SAP modules across various industries. Demonstrates a keen analytical approach to enhancing business operations through innovative automation and seamless cross-functional collaboration. Committed to delivering scalable SAP solutions that elevate organizational efficiency and drive sustainable growth.

Professional Summary

Possess 9+ years of IT experience with expertise in SAP S/4HANA and Order-to-Cash (OTC)/SAP SD (Sales and Distribution) processes, along with strong knowledge of SAP MM (Material Management), SAP WM (Warehouse Management), EWM, and Logistics Execution.

Extensive experience in full-cycle SAP SD implementations, across modules such as OTC, SD, WM, EWM, MM, Logistics, and FI integration for global operations in North America, EMEA, and APAC regions.

Hands-on experience in configuring SAP SD enterprise structure, assigning organizational units, and managing key components such as customer master data, material master data, order and contract management, pricing, partner and tax determination, sales documents, billing and invoicing, account determination, output configuration, service orders, and rush orders, credit and risk management.

Implemented Variant Configuration to improve customization accuracy and streamline order processing.

Experienced working on SAP SD XPS (Cross process scenarios) like third party sales, third-party drop shipments, intercompany sales, 3PL, integration of SD with WM, EWM, MM, and FI modules, scenarios involving picking/packing, shipment etc.

Designed and implemented new pricing procedures to enable real-time calculation of rebates, taxes and freight charges based on the shipping state or country, enhancing pricing accuracy and compliance.

Experienced in Shipping, Transportation, 3PL and end-to-end logistics execution process.

Configured Availability Check rules and ATP logic, aATP minimizing order delays and increasing customer satisfaction index (CSI) scores.

Streamlined for analysis and design of all new functionalities in SAP SD Process, requirements gathering from business, translating them into WRICEF objects during upgrade to S4 HANA from SAP ECC.

Successfully migrated master data and pricing condition records from ECC to S/4HANA, ensuring 100% data integrity and enabling seamless integration across modules.

Well-versed in the end-to-end Order-to-Cash (O2C) cycle, encompassing business partner creation, order creation, invoice and billing processes, collection and cash management, Procure-to-Pay (P2P) processes, Coupa integration, payment processing, delivery planning, credit management, and stock control.

Employment History

Senior SAP SD ConsultantMay 2023 – Present

Estee Lauder CompaniesNew York

• Managed and configured SAP SD (Sales & Distribution) processes for global beauty brands including order management, billing, delivery processing, returns, pricing, customer and material master data, output determination, and credit management across B2B and B2C channels ensuring 99.9% accuracy in daily order fulfillment.

• Designed and implemented custom batch jobs for inventory, billing, and delivery processing, streamlining automation and reducing manual intervention by 80%.

• Configured key SAP SD components including organizational structure, order types, pricing procedures, billing types, outputs, and custom table maintenance, contributing to robust and scalable business processes. Configured and supported SAP SD ATP checks (including product availability, transportation lead time, loading, and pick/pack times) to ensure accurate order confirmation dates.

• Integrated SAP SD with SAP WM, MM and FI modules to establish seamless end-to-end process flows and ensure comprehensive traceability across logistics and financial operations.

• Integrated SAP SD with Exacta 3PL, automating the exchange of delivery confirmations, pick/pack status, and shipping data through real-time interface updates to ensure end-to-end visibility in outbound logistics.

• Worked on SAP SD integration projects with third-party systems (Radial, Exacta, Online Retailers) to support omnichannel sales, by utilizing MapX tables and custom web-based SAP tables to enable background events and flexible data mapping.

• Actively contributed to SAP EDI interface development (810, 850, 856, 855) and CMIR setups for seamless invoice and order output generation.

• Managed full project lifecycle support including design, development, unit testing, SIT/UAT testing, cutover planning, hyper care, and post-deployment stabilization across multiple global affiliates. (North America, EMEA, and APAC regions).

• Trained global production support teams’ post-deployment, enhancing handover effectiveness and minimizing transition risks.

• Designed and executed data migration strategy for customer master, open orders, billing, and pricing data using BAPIs and LSMW.

• Led ECC 6.0 to S/4HANA system conversion for global OTC operations, ensuring seamless transition across Order Management, Delivery, Billing, and financial posting.

• Coordinated with SAP Basis, Functional, and ABAP teams to define upgrade roadmap, simplification item impact, and custom code remediation strategy.

• Executed Customer-Vendor Integration (CVI) and Business Partner conversion, aligning sold-to, ship-to, bill-to, and payer roles under unified BP framework.

• Validated number range synchronization, partner function mapping, and account group transformations to ensure clean data migration.

• Supported data cleansing and enrichment of customer and material master before load using LTMC and Migration Cockpit.

Key Achievements:

• Enabled seamless go-live for new markets by delivering localized SD configurations under tight deadlines.

• Improved order cycle time by 25% through process automation and data-driven configuration enhancements.

• Reduced revenue leakage by implementing robust credit management and billing validation rules.

SAP SD/OTC ConsultantAug 2021 - Apr 2023

Sanofi PharmaceuticalsNew Jersey

• Led the implementation and support of the SAP SD module integrated with SAP WM, FI, and Batch Management, ensuring alignment with FDA traceability.

• Managed end-to-end Order to Cash (OTC) processes including order management, delivery creation, invoicing, credit management, and returns handling for pharmaceutical products.

• Collaborated with cross-functional teams to design and configure ATP (Available to Promise), backorder processing, and delivery scheduling, enhancing service levels for time-sensitive medications.

Involved in Order to Cash (OTC) and logistics functional support focusing on order processing issues, integration issues such as 3PL, batch determination pricing, billing, inventory, advanced ATP, and EDI.

• Implemented serial number and batch management integration to enable full product traceability and support serialization requirements under FDA/DSCSA regulations.

• Supported integration of SD with SAP GTS for compliance with export control, embargo, and customs procedures specific to global pharmaceutical shipments.

• Enabled integration with third-party logistics (3PL) providers for automated shipping notifications and EDI processing of delivery, ASN (Advanced Shipping Notification), and invoice (IDocs: 850, 856, 810).

• Configured and supported output determination using condition techniques for smart form and Adobe-based documents (order confirmation, invoice, delivery note).

• Played a key role in cutover planning, data migration (LSMW/BAPIs), and hyper care support during go-lives and rollouts for different business units.

• Implemented and configured SAP Fiori apps for Order-to-Cash processes, including Manage Sales Orders, Track Sales Orders, Create Billing Documents, and Monitor Outbound Deliveries, ensuring improved user experience and real-time data visibility.

• Collaborated with OTC teams in different countries to ensure smooth business process and FI integration.

• Hands-on experience in SAP Fiori reporting including custom report development using CDS Views, OData services, and Smart Controls.

Key Achievements:

• Reduced order processing errors by 30% by streamlining OTC processes and automating validation rules.

• Successfully supported serialization-enabled batch traceability for over 50+ product lines, aiding in regulatory audits.

• Enabled 98% on-time delivery compliance through enhanced ATP and delivery scheduling processes integrated with warehouse operations.

SAP SD/OTC and S4 HANA Functional ConsultantJul 2017 - Jul 2021

National GridIndia

• Spearheaded SAP SD configuration and functional support during the migration from SAP ECC to S/4HANA, focusing on streamlining Order-to-Cash (O2C) processes aligned with utility sector needs.

• Conducted fit-gap analysis and mapped legacy ECC functionalities to S/4HANA innovations, including Fiori applications, Business Partner conversion, and Advanced ATP (aATP) capabilities.

• Configured key OTC elements: sales documents, delivery processing, billing types, copy controls, and output management using BRF+ framework in S/4HANA.

• Migrated pricing conditions, customer master, and partner functions using LTMC/LTMOM and ensured smooth data transition without disruption to operations.

• Facilitated cross-functional integration with FI (Revenue Accounting & Billing – RAR), MM, and PM modules for end-to-end business flow continuity post-migration.

• Designed and tested new credit management process using SAP FSCM capabilities introduced in S/4HANA, improving risk control and credit limit monitoring.

• Built and executed functional test scripts, validated conversion of custom developments (WRICEF), and supported cutover activities, go-live, and hyper care phases.

• Collaborated with global process owners and change managers to align S/4HANA solutions with business transformation goals and system standardization.

• Very good integration experience of working with third party systems like Phoenix, Rainbow, Xoserve and CAB billing systems with SAP OTC system where we used to get the billing documents from those systems to SAP and the respective accounting documents are further processed in SAP system.

• Provided support for SAP Order to Cash processes including order management, pricing, delivery, billing, and customer master data.

• Monitored and managed incoming service tickets related to O2C processes using ITSM tools

• Responsible for the configuration of the SAP SD modules like Service Notifications, In Warranty Replacements, Out of Warranty Depot Repairs, Equipment Master Updates, Repair orders and service order configuration.

Key Achievements:

• Successfully migrated over 40+ sales organizations and business units to S/4HANA with zero critical post-go-live incidents.

• Enabled 25% faster order-to-invoice cycle by optimizing document flow and leveraging S/4HANA real-time processing capabilities.

• Migrated key data sets using LTMC/LTMOM, ensuring uninterrupted operations and substantial improvements in data integrity during the transition.

SAP SD Functional ConsultantJan 2016 - Jun 2017

Beam SuntoryIndia

• Configured and supported SAP SD Order-to-Cash (O2C) processes for global beverage distribution, ensuring compliance with regional legal and tax requirements.

• Implemented sales order management, delivery scheduling, invoicing, and billing processes tailored to the alcoholic beverage industry’s unique distribution and compliance needs.

• Developed and maintained pricing conditions, rebate agreements, and promotional discounts, aligning with global trade marketing strategies.

• Configured intercompany sales, drop shipment, and credit/debit memo processing to streamline order handling across international subsidiaries.

• Ensured tax determination and excise duty configurations through integration with external tax engines like Vertex.

• Coordinated testing cycles (unit, integration, and UAT), created functional specs for RICEFW objects, and collaborated with ABAP and middleware teams for successful implementation.

• Provided hyper care and post-go-live support, resolving issues around billing disputes, blocked deliveries, and account determination.

Key Achievements:

• Successfully led EDI onboarding for North American distribution partners, enhancing order accuracy and turnaround.

• Enabled real-time visibility into sales operations through custom SD reporting and KPIs using SAP Query and embedded analytics.

Education

Master’s degree in computer and information science – Dec 2022 – Fairleigh Dickinson University – Teaneck, NJBachelor’s degree in Electronics and Communication Engineering – Jun 2017 – K L University – Vijayawada, India

Technical Skills

Core SAP processes - SAP SD/OTC, SAP WM, SAP MM.

Automation Tools - CBTA, TOSCA, and Selenium.

S4HANA, RICEFW, Debugging, Troubleshooting, Performance Tuning, Testing, Code Optimization and Short Dump Analysis.

Reports: Classical, Interactive, ALV, Module Pool Programming.

Interfaces: BAPI, EDI/ALE IDocs, RFC, Webservices.

Conversions: BDC (Call Transaction, Sessions), LSMW

Enhancements: User-exits, Customer Exits, Enhancement Framework, BADI.

Forms: Scripts, Smart Forms, Adobe Forms.

Hands-on experience in HANA Concepts: CDS, AMDP, and Native SQL.

Expertise knowledge in SAP NetWeaver Gateway and OData Services development.

Good exposure in Workflows.

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