GM / Systems Analyst
Resume:
Win Wilson
************@*****.*** 706-***-**** Dawsonville, GA
PROFESSIONAL SUMMARY
General Manager at Dickey's Barbecue Pit for 10 years. Details below. Previously a Systems Analyst and Technical Writer working as a contractor for the U.S Army and Marine Corp. Held a Secret Security Clearance (expired).
PROFESSIONAL EXPERIENCE
Dickey’s Barbecue Pit – Douglasville, GA Franchise Owner/General Manager 11/2014 – 02/2025
Functioned as General Manager to include all operations of the restaurant.
Performed supply operations for the entire store (orders/purchases/deliveries).
Developed and implemented full time/part time employee schedules covering 12 hr days, 7 days a week.
Managed store finances and performed all goods and services financial accountability transactions utilizing Quickbooks Professional.
Performed all human resource actions.
Developed digital sales/marketing campaigns.
Managed and executed guest catering services to include deliveries and full service events.
Maintained an A average health and safety score with Douglas County.
SAWTST – Peachtree City, GA Technical Writer (Contract) 06/2013 – 10/2013
Re-engineered technical documentation for the U.S. Marine Corps application, ensuring alignment with project specifications.
Updated and refined baseline System Design Specification documents, ensuring accuracy for delivered applications.
Authored and edited user manuals for three distinct modules of the application.
Collaborated with development teams to validate documentation and ensure compliance with military standards.
Stanley Associates / CGI Federal – Atlanta, GA Senior Systems Analyst / Technical Writer 2003 – 2013
Development team delivered supply and maintenance management software solutions to several customers in the U.S. Army. The Systems Analyst / Technical Writer role contributed to the design, implementation, quality assurance, and documentation of the applications.
Lead / organized / tasked a team of three analysts.
Provided support to customers in the field. This includes researching and documenting system bugs, tracking the status of fixes, and communicating status to the field.
Gathered and analyzed system requirements, producing detailed Software Design Documents (SDD).
Created and maintained end-user documentation, including user guides, release notes, and online help files.
Responsible for QA of applications - created and implemented system test plans.
Conducted component and end-to-end system testing, ensuring defect-free releases.
Performed database research using SQL to troubleshoot issues and generate reports.
Designed intuitive web application interfaces using HTML, CSS, and JavaScript to enhance usability.
Developed and maintained informational websites and RoboHelp online help files to support software applications.
Tracked enhancements and defects through Serena configuration tools and ensured adherence to CMMI development standards.
Raymond James Financial – St. Petersburg, FL Technical Writer 06/2003 – 10/2003
Updated intranet web content and created online help files using RoboHelp to improve user experience.
Authored detailed user guides, installation instructions, and procedural documentation.
Wrote articles for Connected! and Connected Quarterly!, focusing on technology updates and best practices.
The Dahlonega Nugget – Dahlonega, GA Staff Writer / Columnist 06/2001 – 06/2003
Authored weekly Op-Ed columns and covered city and county meetings, including Board of Education and Chamber of Commerce.
Collaborated with law enforcement to create Arrests & Incidents Reports, ensuring accurate reporting for the community.
Reported on local sports and event and business releases.
Technical Skills & Tools
Documentation Tools: RoboHelp, Microsoft Office Suite
Web Development: HTML, CSS, JavaScript, Dreamweaver, Fireworks, Photoshop
Database Tools: SQL, Sybase
Development Methodologies: Agile, Waterfall
Version Control & Configuration
EDUCATION
Bachelor of Arts in English Business Administration
Texas State University - San Marcos, TX
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