Compassionate CNA with Customer Service Expertise
Resume:
Johna DeRosier
Pensacola, FL *****
**************@*****.***
Professional Summary
Personally efficient and compassionate Certified Nursing Assistant (CNA) with 2+ years of experience in providing direct patient care in healthcare settings. Proven ability to assist with daily living activities while ensuring patient safety and emotional well-being. Additionally, skilled in customer service and sales, having achieved an 80% increase in revenue as an Authorized Sales Representative. Dedicated to leveraging diverse skills in healthcare and customer service to enhance patient and client experiences. Authorized to work in the US for any employer
Work Experience
In-Home Caretaker
Cornerstone-Pensacola, FL
May 2024 to October 2025
• Provided compassionate and personalized care to elderly and disabled clients in their homes
• Assisted with activities of daily living, including bathing, dressing, grooming, and medication management
• Supported clients with mobility assistance, transfers, and ambulation exercises as needed
• Performed light housekeeping duties such as cleaning, laundry, and tidying up client's living space
• Aided in transferring patients from bed to wheelchair using proper lifting techniques Authorized Sales Representative
Metro by T-Mobile-Pensacola, FL
September 2023 to March 2024
• Implemented effective sales strategies that resulted in a 80% increase in overall revenue.
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Built rapport with customers through active listening and understanding their unique needs
• Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
• Built and maintained a strong customer base through exceptional customer service, resulting in a high rate of repeat business
• Collaborated with team members to achieve departmental goals, sharing best practices and providing support when needed
Cashier
Circle k-Pensacola, FL
April 2019 to August 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed CNA - Certified Nursing Assistant
Kinder retirement and rehabilitation center/ Saint Francis nursing home-Kinder, LA July 2016 to November 2018
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Performed basic first aid procedures in emergency situations until further medical help arrived
• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
Correctional Officer
The Geo group inc-Basile, LA
April 2013 to October 2016
• Assisted in the transportation of inmates to court appearances or other facilities while maintaining strict security protocols
• Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
• Maintained accurate records regarding inmate counts which contributed significantly towards overall facility management
• Served as a role model for professionalism and integrity among fellow correctional officers, earning respect from both staff and inmates alike
Correctional Officer
The Geo Group inc-Kinder, LA
July 2011 to November 2013
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
• Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
Sales Associate
Education
12
Parkview High School-Elton, LA
2012
Skills
• Acute care
• Computer skills
• Clinic administrative experience
• Food service
• Food preparation
• Caregiving
• Alzheimer's Care
• Home health
• Host/hostess experience
• Customer service
• Cooking
• Medical office experience
• CPR
• Microsoft Word
• Corrections training
• Medical scheduling
• Hospitality
• Home care
• Computer literacy
• Medical terminology
• Heavy lifting
• Multi-line phone systems
• Casual dining experience
• Human resources
Languages
• English
• Spanish - Fluent
Certifications and Licenses
CNA
Present
Driver's License
CPR Certification
First Aid Certification
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