Customer-Focused Retail & Warehouse Associate Ready to Learn

**** ******* ** *** **, DALLAS, US, ***** • **********@*****.*** • 214-***-****

LANAE OATES

EMPLOYMENT HISTORY

PERSONAL SHOPPER/ FORKLIFT OPERATOR (STAND UP)May 2024 - Present

Kroger’s Distribution Center4221 Telephone Rd, Dallas, TX 75241

Use forklift and pallet jack

Stand Up Forklift

Handle general sanitation throughout the warehouse

Shuttle empty pallets from warehouse locations and load them on trailers

Responsible for the quality of the customer orders within the inbound, outbound, and dispatch operational work areas.

WAREHOUSE ASSOCIATE (INBOUND)/FORKLIFT OPERATOR Jan 2023 - Apr 2024

Chewy Fulfillment Center7243 Grady Niblo Rd, Dallas, TX 75236

Labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations using a Forklift

• Receive, unpack, and sort incoming shipments.

• Organize inventory in designated storage areas.

• Prepare products for shipment by packing them securely.

• Maintain a clean and safe working environment.

• Operate equipment such as forklifts and pallet jacks as required.

Stand Up Forklift

OUTREACH AGENTMar 2022 - Dec 2022

Adecco/CioxPlano - WFH

• Conduct outreach calls to clinics, hospitals, and rehabilitation centers.

• Obtain medical records for specific doctors and patients.

• Maintain accurate records of all communications and transactions.

• Ensure compliance with privacy regulations and protocols.

SENIOR AGENTSep 2021 - Jan 2022

Iqor6865 Windcrest Dr, Plano, TX 75024

• Assist customers in resolving outstanding credit card issues.

• Provide guidance and support to help customers bring their accounts up to date.

• Address customer inquiries and concerns with professionalism and empathy.

• Adhere to company policies and procedures regarding financial transactions.

CASHIERSep 2020 - May 2021

Lowe’s Home Improvement1710 Chalk hill Rd, Dallas, TX 75212

• Take over for previous cashier of the day

• Ring up customers

• Help assist if needed to better help them find what floor they should look on for certain items

• Restock snacks and drinks

• Make sure station is clean and tidy

• End of shift make sure to stock up candy and drinks

• Help floor associates put up returns

EDUCATION

HIGH SCHOOL GRADUATEAug 2013 - Jun 2017

L G Pinkston2223 Singleton Blvd, Dallas, TX 75212

GPA: 3.1

SKILLS

Customer service (Expert), Basic math, Time management, Telephone etiquette, Punctuality, Computer knowledge, Empathy, Patience, Attentiveness, Stand Up Forklift (Experienced).

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