Cloud Infrastructure Support Engineer with Cloud & Windows Expertise

ADITYA ROY +91-987*******

Cloud Infrastructure Support Engineer ************@*****.***

Education

In-depth experience in server deployment, configuration, patching of Windows & Linux servers in Amazon Web Service, Microsoft Azure, VMware, physical server for major aerospace industries, banks and healthcare industries.

• MCA

Jain University

GPA: 73.03% 2018

• BCA

Bangalore

University

GPA: 63% 2014

Key Skills

Patching Staging

Virtual Machine

creation VPC

Configuration SCCM

Desktop Central

Esxi

Microsoft Azure

Workspace Creation

Instance up-

gradation

AWS Linux

Team Management

RODC up-gradation

Windows Server

Greylog Grafana

ServiceNow

TrendMicro

Hyper-V Vsphere

client.

TECHNICAL

PROWESS

Cloud Infrastructure:

Amazon Web Service,

Microsoft Azure, Oracle

Cloud Infrastructure,

VMware Infrastructure

Operating System:

Windows Server 2016,

Windows Server 2019,

Professional Enhancement

• AWS Certified Solutions Architect Associate

• Microsoft Azure Solutions Architect Associate Expert

• Microsoft Azure Administrator Associate (AZ 104)

• Oracle Cloud Infrastructure Associate

Experience

• 15th Nov 2023-Till Now

Remote Service Engineer – Cloud Operation Engineer Philips

• 3rd Nov 2021-3rd Nov 2023

System Engineer- Windows Server Administrator Tata Consultancy Services (TCS)

• 27th Nov 2019-18th Oct 2021

Senior Analyst- IT System Administrator Capgemini

• 29th Mar 2019-27th Nov 2019

AWS Admin (Client Capgemini) Buzzworks Consultancy Services Key Deliverables

• Optimized operating systems by applying updates and patches through SCCM and Desktop Central.

• Maintained company servers, printers. Server builds in AWS and Azure, configuration of Patient Information tool and Rhapsody tool in Philips.

• Identify application deployment issues, used metrics to monitor application and infrastructure performance using AWS Cloud Watch.

• Implemented and maintained VPC in AWS. Configuration and implementation of AWS S3 buckets and objects, AWS glacier, AWS EC2, AWS RDS, Cloud Watch and associate Elastic IP.

• VMware infrastructure like supporting managing ESXI server, vsphere client and Hyper-V.

• Configured, installed, and upgraded SQL databases. Experience in configuration of AWS Cloud Trail, Load balancer, Transit gateway, VPC peering, Auto Scaling instances, AWS Glacier, S3 bucket.

• Reviewed existing systems and made recommendations for improvements like RODC up- gradation, Windows server 2012 R2 up-gradation.

• Analyzed complex project server issues and worked on large enterprise and business-critical applications. In hand experience in Windows server troubleshooting tools Event Viewer, task manager. Configuration of DNS, DHCP, Group policy, Active Directory, Windows Server.

• Developed and implemented solutions to maintain and improve client infrastructure at existing sites. In hand experience in server migration between accounts in AWS.

• Analyzed CPU, memory utilization and performance metrics to optimize system performance implemented and maintained virtual private networks. Incident handling like Low free disk space, Memory/CPU alert, Ping/Restart alert, backup Failure, Azure/AWS notification, Workspace Incident,

• Managed servers’ operation scheduling, backup, storage through Commvault, CPM.

• Led server infrastructure development, quality assurance, staging and production systems.

• Planned and implemented upgrades to system software, Firmware and BIOS up-gradation in Hp ILO gen10.

• Created, updated and maintained Azure infrastructure standards and best practices across Azure domain. Server deployment, Blobs and Queues deployment, VPN deployment.

• Evaluated system designs and recommended methods to improve performance, security and Redhat Linux, Ubuntu,

CentOs, Fedora, Suse

Linux

Tools: Desktop Central,

Greylog, Grafana,

ServiceNow, TrendMicro,

SCCM, SCOM, Zabbix

functionality. Workspace creation in AWS, server de commission, disk expansion, Adding and mount disk in Linux, configuration of mount point and creating file system, ACL, file permission

• Managed use of various types of databases and SQL servers and configured, installed and upgraded new ones.

• Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.

• Monitored and tested application and server performance to identify potential bottlenecks develop solutions and collaborate with developers on solution implementation.

• Provided technical leadership and delivered innovative products and services to address customer specific requirements.

• Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.

• Collaborated with teams in disaster planning, network backup and recovery process monitoring.

• Supported project planning team to promptly address hardware and software problems and network emergencies.

• Maintained applications to keep software current with necessary software updates and upgrades.

• Diagnosed and executed resolution for network and server issues.

• Maintained flexible schedule and responded to after-hours and weekend emergencies

• Analyzed complex project server issues and worked on large enterprise and business-critical applications.

• Installed and configured network printers and other peripheral devices.

• Implemented, developed and tested installation and update of file servers, print servers and application servers.

• Monitored execution of infrastructure for compliance with design plans and specifications.

• Consulted with management to determine scope and priorities of projects and to discuss system capacity and up-gradation of servers.

• Monitored system performance and responded to alerts.

• Managed and monitored installed systems for Oversaw development and maintenance of organization servers.

• Maximized system availability through development and testing of contingency plans

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Authored clear, concise and complete communications for change, incident, and problem management tickets raised in ServiceNow.

• Resolved issues and escalated problems with knowledgeable support and quality service

• Assisted remote service of servers with resolving application problems at remote locations.

• Introduced management tools to create and manage virtual server computing environment using SCOM and Zabbix.

• Planned and implemented upgrades to system Operating system like RODC up-gradation

• Managed data backups and disaster recovery operations to comply with business continuity initiatives

• Managed installation, upgrade and deployment projects and provided on-site direction

• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end- users.

• Worked with stakeholders to determine implementation and integration of system- oriented projects.

• Integrated database and backup servers into enterprise systems Personal Snippets

Linguistic Abilities: English, Hindi, and Bengali LinkedIn: https://www.linkedin.com/in/aditya-roy-84b62a126/

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